BROOKDALE ALTAMONTE SPRINGS

⭐️⭐️⭐️⭐️⭐️ Brookdale Altamonte Springs is truly a warm and caring community. The residents are treated like family, and the staff go above and beyond every day to make sure everyone feels safe, comfortable, and cared for. The building is well-maintained, clean, and inviting — you can tell there’s a lot of pride and attention put into keeping everything running smoothly. As part of the maintenance team, I’m proud to see how much teamwork, compassion, and dedication go into making this a great place to live and work. It’s more than just a facility — it’s a home filled with heart.

The staff at the front desk was so sweet and helpful, unlike the staff of the wellness center. The lady's name is Roslyn. She had such horrible attitude. In the middle of talking to me she put her hand up in front of me and said whatever, and spoke to someone else on the phone. All I was trying to do was complete a delivery, and relay to her what my boss was saying. Cutting people off and a disgusting attitude isn't the way to go. Thank you for wasting my time Roslyn at the wellness center.

Wow, what a great place for my mom! After 3 months in and out of hospitals and rehab facilities, I've gotten a good taste of a poor facility and a great facility, and those in between. I have been so impressed with Brookdale Altamonte so far and am so happy I chose to move my 83 year old mom there. The place is clean, it's nicely decorated, and looks "upscale." I'm impressed with David Wayne, the Exec Director. He truly seems to care about the residents and committed to his job. I've even seen him in there on Saturdays and Sundays when I went to visit my mom. The staff is attentive, always responding to my mom's page within 5-7 minutes, and they are pleasant about it. They don't seem bothered like so many of the staff I experienced at other facilities. I've been pleasantly surprised at how many activities are available, and happy that they really encourage the residents to get out of their rooms, participate in the community and stay active. My wife worked as a therapist for many years in geriatric environments and she too has been very impressed as well, so that says a lot.

They are extremely under staffed! The girls work very hard although they are expected to do unrealistic work. On many occasions I have seen one Care Aid for nearly 100 residents. The facility is two floors and for one person be expected to do the work for all is just to much. It is no wonder they can not keep staff. Although on a normal afternoon they expect two Care Aids to be able to care for the 100 residents. They sell you on personal care, although it is often quick care. Don't get me wrong, the activities they provide are great and many of the staff have formed personal relationships with the residents. The staff that is there stays because it is clear they love what they do and they love the residents. Although, it is also clear the Executive Director David Wayne has never had any Assisted Living experience before. It is very hard to talk to him and express concerns of the facility. And when you do get the chance to talk he clearly does not listen nor care to understand. The rooms in this facility are a great size and the courtyard is beautiful. This facility has recently been redone with new paint, carpet, and furniture. So for the most part it is clean. The beauty salon and traveling doctor is a nice touch and very convenient for many.

The staff tries very hard to make the residents feel at home. It is a safe and caring environment. My mother has been a resident for a year and has adjusted to her new home. The nurses give her medication on time and the rooms are kept clean and tidy by housekeeping. Anne and Rich do a great job and advocate for the residents. My mom loves the soups which are made fresh daily. Brookedale's corporate office needs to spend some money on updating elevators so they are reliable and don't break as residents in wheelchairs need them. Doors for lobby bathrooms and courtyard need an automatic opener as they are heavy and difficult for the elderly to open. My five stars are based on the staff and general living conditions as I will not blame them for their corporation's faults.