Sunrise of Annapolis

My parent resides at Sunrise (already srveral years) and it is a very supportive and kind community there. I believe my parent's return to health and their longevity is due the consistent and considerate care they receive.

After many years of a very good experience for my mother at Sunrise of Annapolis, the situation has become less than acceptable over the past few months. As my mother’s needs increased, we worked through many new challenges and I remained confident that it was just a matter of time for her new needs to become routine. I have been there quite frequently for months now to help my mother. I find myself cleaning her suite from kitchenette, to bathroom toilet/floor to carpeting to her table for eating. I routinely change soiled pads in her chair that nobody noticed. I have never had this much cleaning to do after just 2-3 days since my last visit. There has been a distinct deterioration in caregiver staffing to address these simple comfort and cleanliness issues impacting my mother’s dignity. I have to stop by before other family or friends visit her just to make sure nothing is unsightly as she worries they will not want to visit her again. The other significant change is that my mother is very often waiting for 45-90 minutes for any response to her call button. She is calling me almost daily in desperation for help as she can no longer get to the bathroom independently. I have never cried before about the many challenges my mother has faced as she has slowly lost her independence but after those calls, I melt into tears and am at a loss on how to help her. Most if not all of the residents are vulnerable adults, like my mother, who have difficulty voicing how much they are suffering from the lack of enough caregiver staffing. I have had discussions/meetings with different administrative staff to express my concern, as recently as this morning. I asked if there was anything I could do to express the dire need for improved staffing at an administrative level that mattered. Appropriately, they assured me they were working on it but it seems to me to be getting worse instead of better. You see, I am a healthcare provider and have been a corporate director for senior living for 30 years. I now provide direct patient care myself in my semi-retirement to help alleviate the severe staffing crises which is pervasive in healthcare. I understand staffing crises and know there are agencies for temporary staffing, staff sharing with other locations and incentives for staff who go above and beyond. The problem here seems to be that there are no effective solutions being used and the staff are struggling to do their best. In my experience, they will leave if nothing changes soon. They do not feel there is any hope or a sense of urgency. I am hoping this review makes it’s way to the level of administration that needs to help Sunrise of Annapolis to get the staffing to care for my and others’ beloved parents. I know how Google Reviews matter. I want to make it clear that the administrative staff at Sunrise of Annapolis have been wonderful to me and my mother. They are trying but this is beyond what they can change.

My experience with Sunrise of Annapolis has been nothing short of amazing. When I visited the community, everyone seemed so friendly. They seemed to get it from my initial contact. What impressed me the most, was Bridget, the Director calling me back the next day to check on my time in the community. I felt like a friend versus a customer. I loved the outside areas and how warm but yet vibrant the community is. There was a group of women outside that asked me if I was moving my mom to the community. I asked why and they said so she would be as happy as they are. This was surprisingly good experience.

I had my mother in Sunrise and we were warmly welcomed. Everyone was absolutely amazing. However, my mom was unable to walk or do for herself, and to be honest I felt that, as with all facilities, the employees were overworked both taking care of patients and working in the dining area and kitchen or wherever they needed assistance with at the time. The employees always were happy to do so, however, if a loved one needed that much assistance, assisted living is truly not the place for that person. If a loved one was able to do for oneself this facility is WONDERFUL!!

One word for Sunrise, family. We looked at 5 facilities in Annapolis and knew about Sunrise in Long Island and decided to tour. Jenny greeted us warmly and understood we were sad having to come to the realization that our father needed more care than he was getting in a home setting. Odaris, at the front desk would often bring my father a cup of coffee with a smile. My father was in the memory unit, an intimate unit specializing in dementia. The staff knew exactly how to communicate with him. My Dad wasn't great with his memory but always knew Ophelia's name since she cared for him the most. Trina, Michele, Hilary, Belinda, Jaylen, Ike, Pam, Wannetta, Robert, Elizabeth, Bridget, Sandy and so many others went above and beyond to assure Dad was comfortable. He was always treated with kindness and respect from the moment they got him up, bathed and dressed, to the end of the day when they assisted him with his bedtime routine and tucked him in bed. He gained 10 pounds because he loved the food! The staff was very approachable and listened to our concerns and requests. We had monthly care meetings to discuss all aspects of his care. The healthcare staff, Dina, Sally, BB, and Katie all were so very attentive to his medical needs. The time my father spent there, warms our heart. They treated us like family and it because home. He became familiar with faces, the routine, and the physical layout. He was encouraged to participate in the various daily activities like exercise, painting, listening to live music, petting the animals, and wine Wednesday, which we enjoyed also. When my dad declined and passed, the love and affection the staff showed him and us will never ever be forgotten. They were all so accommodating and caring. Letting us stay at his bedside, giving us a place to nap, hugs...I can not thank them enough. A memory I will never forget is when my dad asked for a shower, Hilary wheeled him to the shower room and lovingly bathed him, hot water running over him, reminding me when Jesus washed the feet of his disciples. That was his last shower. He died 7 days later on his birthday. I miss everyone at Sunrise. We are so blessed to have had this experience. No one wants their loved one in a facility but this was such a positive experience for us we cannot thank them enough. We will always be honored to have had Mr. Bill part of the Sunrise family.