REUNION COURT OF CLEAR LAKE

I'll start with the great things about Reunion Court. The caretakers are wonderful! My mom has been at Reunion Court for a year and a half and it's been reassuring knowing that she's well cared for 24/7. They're respectful, engaging and treat residents with dignity. The facility is consistently clean and very well maintained. The activities are engaging and seem to be enjoyed by the residents that participate. Now the disappointing part that I wish I had known in advance. Based on my experience with their business office, there are some deceptive business practices that happened as part of the admission process, that are now coming to surface. It's absolutely insane that monthly expenses have increased 30% in a year and a half. When I first noticed a billing descrepency in January, the individual helping me at the time was transparent in where the issue came from and was quick to resolve it. Fast forward to August and there's a $4000 addition to the normal monthly bill that has been withdrawn, with zero communication from anyone in the business office as to what was happening and no advanced notice. When I asked about it, I was given an explanation and told the Executive Director would follow up...that was August 18th. Since then I've received 1 voicemail and that was 2 weeks ago. Perhaps it's a one off in my situation, as I would certainly hope this isn't happening to other residents. My father was in an assisted living facility several years ago and I never experienced financial descrepencies like this during his time there. I'll end with this...the caregivers and facility itself are wonderful. However, the lack of communication from the business office/Executive Director, lack of follow up, and feeling like I was part of a financial bait and switch tactic, have made this part of caring for my mother extremely frustrating and stressful. Had I known this advance, I'd probably reconsider my decision on Reunion Court, which is really disappointing because there are some great people working there.

Thank you Janie Culver for making me feel so welcome the other day! Thank you to the AMAZING RESIDENTS also for making me feel so welcome. We had a great time. I am pleased to see the residents having a great time! Janie really puts together fun activities for the residents! She is such a joy to be around. Janie you have passion for what you do. You have compassion for the residents. Keep shining! Charlene thank you for taking the time to go with me to see the residents in memory care. It was a good day. It was a joy to see the smiles on their faces! Let's do it again sometime! Keep shining 🌟

If you are looking for a living place that has professional, compassionate and attentive to your loved one, Reunion Court is their next step home. It is clean, orderly and a brightly decorated environment. The residents and staff made my sweet mother feel welcomed. We were pleased with her time living at Reunion Court.

I enjoyed my visit today. There is a lot of love and compassion for the residents here. The residents in memory care enjoyed making book markers. And the residents in assisted living were painting. Painting with a twist! Everyone was calm and happy! The staff was very accommodating. Keep up the good work.

My mother was scheduled to move into The Oaks at Reunion Court (their memory care unit) several weeks ago, but she developed an infection and needed 10 days in the hospital and another 13 days of skilled nursing. Despite the delays and uncertainty regarding her arrival date, the staff at Reunion Court was absolutely wonderful! (Special shout out to Kate and Pat who were beyond wonderful.) So far, Reunion Court has definitely been worth the wait. The staff is anxious to understand and accommodate my mother's particular needs (poor vision, poor hearing, poor balance, etc.), but they actually seem anxious to accommodate every resident's special needs. The facility is lovely and well maintained, and it's very clean. (No unpleasant smells!) Additionally, the cost was actually less than we expected and considerably less than hiring in-home care providers. Based on my family's experience, you should feel comfortable knowing your loved one will be happy, safe and well-fed by the caring people at Reunion Court's memory care unit, The Oaks.