Bridgewater at Phoenix

BridgeWater Assisted Living at Deer Valley has been such a blessing for our family. From the moment my loved one moved in, the entire team made us feel welcome, supported, and at ease. You can tell right away that the staff truly care, not just about doing their jobs, but about the people who live there. The caregivers are kind, patient, and attentive. They take the time to really get to know each resident and treat them like family. Every time I visit, I’m greeted with smiles and genuine warmth. The community itself is beautiful, clean, and full of life, it doesn’t feel clinical; it feels like home. Knowing my loved one is safe, cared for, and surrounded by people who treat them with dignity and love means everything. I’m so grateful for the compassion and dedication of everyone at BridgeWater Deer Valley. They’ve made such a difference in our lives.

I absolutely love this Bridgewater! Everyone is so friendly and welcoming! Sandra the activities director is great. Her assistants are very helpful and inviting. The activities room is huge and they encourage the residents to join activities with such love and compassion you can tell that they care a lot. I really enjoyed seeing the way this place treats their residents and the effort they put in everyday for them.

I went to visit my aunt here and when you walk in you think it's a pretty nice facility then you walk out of the lobby and start to notice the floors and the walls need a good scrubbing. I went upstairs to my aunt's room and when I got off the elevator I was slapped in the face with the smell of urine (even with a mask on). The carpet is filthy and has some major stains that are unrecognizable. I went into my aunt's room and they hadn't cleaned it for 4weeks. Her bed sheets hadn't been changed and she had an accident at some point. I changed the sheets and requested the room to be cleaned and I was told it would be done today. The staff seemed nice and they were helpful, if they cleaned up the place it wouldn't be bad. It's just so dirty!

zero stars......The worst management ever, Jessica the director will bully and intimidate plus threaten residents, if youcare about your love ones this is not a good place. The property and rooms are nice, but they don't staff enough care givers for the amount of residents. You have to wait an hour or so to get help, by that time it may be too late! When I left they had no real nurse on property but have unreliable med-techs pass out your love ones meds, if I'm not mistaking that's against alf policies. I've already reported to licensing board. Please save your time and money and stay far away from this circus.

I went there to visit my sibiling who is living there and Jessica and a couple of people who are a med techs or caregivers are arguing and my sibiling was telling me that there's always argument there and mistreatment and director Jessica doesn't does nothing by watching someone fighting. My siblings are very upset and scared as well