THE WATERS OF HIGHLAND PARK

"I really wanted to like this place. It is beautiful and I had hoped it would be a good fit for my dad with dementia. Sadly the nursing staff are overworked and communication is poor among staff. The poor communication and lack of follow through lead to a number of incidents, including a potentially lethal medication error- I had to report the facility to the state due to the poor care my dad received and medication errors that were made. This may be a decent place for someone looking for independent living but it is not good for anyone needing any support services. Read every bit of the lease closely! The Waters is outrageously priced and provides lower quality care compared to other assisted living facilities. We were required to pay for 6 weeks of rent after my dad moved out due to needing a higher level of care (memory care) with specific requirements (keeping his emotional support dog) that The Waters couldn’t provide. I spent thousands on rent after he moved out for care he did not receive.  I didn’t realize how bad the Waters was until I toured many other facilities and ultimately moved my dad into a great memory care that met all his needs and allowed him to keep his dog. The new facility costs significantly less, the staff genuinely care and there is a sense of community. I’m so glad I moved him and so frustrated by the financial burden The Waters has imposed on our family. "