THE RESERVE AT THOUSAND OAKS

I came in here for my grandma (I’m from Canada) and I have to say I am so impressed by the tour Justin gave us. He had a very kind soul and easily answered any questions we asked. The facility is very nice and clean. Highly recommend!

The Sale Director Justin Broome was very knowledgeable and answered everyone of my questions with such care, concern and empathy. He gave me a great tour. Justin was very professional he knew every resident by name and they knew him and they would light up when they saw him. I could tell that Justin loves his job he has a passion for sure.

Had a fantastic experience with The Reserve. I was looking for a great community with a friendly and active lifestyle for my father and this ended up being it: moved him in just a few days ago and he loves it. There's a lot of freedom but also a notable care and concern for the happiness and well-being of residents. People have been coming up to my father on their own to introduce themselves and to make him feel welcome. He's already making friends! The apartments are nice and the amenities are plentiful. Special thanks to Justin and Lisa Marie who really excel at information and communication. Thanks also for helping us navigate the process of getting my father a place to live and to thrive. This was the first place we looked at and it really set the tone. Very personable and helpful staff. I plan to visit often!

The moment I walked in I felt the great vibes. I’ve been invited to a couple of “happenings“ there since my first tour of “the reserve“ and everyone, and I mean EVERYONE , that works there are truly unbelievably friendly & engage with the residents. They all work like crazy and seem to love it! In particular, I will mention Justin Broome Who gave me my tour originally. I never felt rushed. He spent almost 3 hours with me and my daughter, including lunch in their wonderful restaurant area. I might add the food is truly incredible! I’ve been three different times now and it’s hard not to use the word. “perfect“. I know it must sound like I work for them, but I don’t. I’m trying to clear out my house so I can sell it & move in. I’m READY! But the only sad thing is, I think it will take me months maybe a year to get stuff out of my house where I’ve lived for 50 years. I must give special mentions and praise About Allison, L and Donald McGraw , Well, I just don’t know how they do it. They’re on the move every minute and always with a smile or a joke they are so “In the moment”. You could just feel it. And it feels terrific. I’m 82 & I wish I’d known about this place sooner because I think my husband and I would’ve moved in. But sadly, he died December 1924. So it’s only been five months. I love the programs there & the socialization and the several people that I’ve met that live there. And they all had only good things to say about it! Sincerely, Trish

As the owner of Prema Consultants, a senior placement consulting company, I tour many communities—and The Reserve truly stands out. From the very first interaction, booking a tour was seamless. The staff was friendly, responsive, and professional. I didn’t wait days for a callback—I got through right away. My first tour was with Justin, who started from the ground up at this community. Every resident knew him—and loved him! He even knew every resident's name, which speaks volumes about the heart of this place. What struck me immediately was how active and joyful the community is. Residents—many well into their 90s—weren’t staying in their rooms. They were out socializing, exercising, and genuinely enjoying life. It was beautiful to witness. The activities offered are thoughtfully curated to match the interests of the residents, not just the usual programming. As I toured, I kept meeting incredibly happy residents—and even an adult son of a resident stopped me to rave about how much his father loved it so much, he moved in twice after a brief time away. That says everything. Ultimately, I placed a dear friend (turned client) here, and after touring many communities, she immediately fell in love with The Reserve. The process with Lisa Marie and Elizabeth was exceptional—they were thorough, patient, and always kind. They answered every question and ensured both my client, and her cat were well cared for. Their large two-bedroom suites and pet-friendly culture are wonderful features, and the genuine warmth from the staff extends far beyond just "doing a job." Even when there’s no availability, they try to help—whether it’s with another option or a referral. That’s true heart. The Reserve isn’t just well-maintained and clean—it’s alive with spirit. It doesn’t feel like a business. It feels like a big, happy family. My client now texts me pictures of events, glowing with joy and always saying: “I LOVE this place!!!” I look forward to introducing more clients to this vibrant, welcoming community. Five stars all the way! – Jennefer Eva Racz Owner, Prema Consultants