SUNRISE OF UPPER ST CLAIR

I moved my aunt into memory care at Sunrise in March of 2025. Legends Management/Hemsley House took over April-June 2025. Since then the overall care of my aunt and the entire memory care unit has gone downhill. I have talked to upper management several times to ask when new protocols and activities would take place as promised from Legends Management at the original meeting in April. I am constantly told by upper management “I don’t know” and “I’m sorry, there’s nothing I can do”. Legends Management team told me specifically that they dropped the ball and Hemsley House was top priority in getting things established for the residents. To this day….. several months later, nothing has noticeably been done. There are very little to no cognitive activities being done in memory care. The monthly activities calendar is a joke. I’m there several times a day for several hours and the residents sit around in silence. They are piled up in a room with a tv on or music and there are rarely team members that are even in the same room. They sit around talking to each other or they’re on their phones. My aunt is not a morning person, but the staff leaves her be until they can tolerate her behaviors. She misses breakfast every morning and I was made aware that she lost 9lbs in a month even though the palliative care nurse told me she’s maintained her weight since she’s been there. The nursing staff are very agitated when asked questions and asked for anything. Always have attitudes. My aunt is left in her room for long periods of time and I have to call the main number to ask that someone tends to her. I have become friendly with most of the residents and their families. It is more than my aunt that is being neglected. When I’m there, I talk to or do activities with other residents. I am not an employee there, but try to get residents engaged in something besides sitting in a room with nothing to do. The memory care coordinator, Bobbi, does her best to really care for the residents and their needs but the rest of the staff is lazy and unfazed by what goes on around them. There needs to be more staff training for better activities, behavior related aggressions, sundowning, and overall care. The takeover from Legend Management has been a huge disappointment. I have tried everything to get better care for my aunt and everyone in the memory care unit to no avail.

We moved my mother in law into Sunrise 6 months ago. So far this place has been nothing short of fantastic! To start, the community is so inviting and really does go above and beyond to make it a wonderful place for their residents. All of the staff we have met so far have been friendly and incredibly helpful. If you have any special requests they really do accommodate them. You can tell the extra time they spend each morning getting the residents ready for the day and making sure they are well fed and entertained. She has been at other facilities where you barely see management. That is not the case here. I regularly see management out interacting with the residents and their families. They are all approachable and willing to help at the drop of a hat. We honestly can't be happier with this location and plan to keep her here as long as needed. If you're looking for a caring place for your family member look no further. This is the best place there is in the area.

An assisted living facility isn't where I expected or hoped my dad would spend the last year of his life, but since his circumstances required it, I'm grateful he spent that year at Sunrise. I don't think there is any perfect facility, especially since most places seem to struggle with turnover and keeping fully staffed. That said, Sunrise has a strong core staff that's truly dedicated, cares about their residents, and will often go above and beyond for them. They certainly did for my late father. We got to know aides and med techs who are absolute gems, and it helped my peace of mind to know that they were looking after my dad. Management was also generally approachable, and the nursing staff was very on top of things. I'll always appreciate it.

We had a wonderful experience with Sunrise. My mother was treated with kindness and compassion. It’s a lovely building with a homely feel. Her room was spacious, comfortable, and bright. The caregivers went above and beyond helpful. I can’t say enough about the whole experience. Highly recommend.

Christine was excellent with her advice. The facility is beautiful & in my neighborhood. I loved everything about it. Christine understood that I am not quite ready to leave my independent apartment facility. I know Christine will be an assent when I am ready to move to Sunrise. I don’t intend to look at any other facility.