AMEDISYS HOME HEALTH

My mother was referred to this place after a hospital visit. Before we could even get settled back at home, both of us received an influx of calls from an employee here (3 calls within 1 minute, multiple times). These calls came from multiple different numbers. No voicemail. She showed up to our house unannounced and rang our doorbell 5-6 times and repeatedly knocked before sitting in her car outside of our house. We told her to stop contacting us because, at that point, it was becoming harassment and scary (having someone just show up to your house like that is disturbing). Today she called both of us multiple times from another new number. I picked up and she hung up and called again. I picked up again and told her to stop contacting us, that it was making us uncomfortable, and that we do not want to use these services anymore after this. I hung up after that and she proceeded to text me again. This is incredibly inappropriate, unprofessional, and uncomfortable behavior. We will also be contacting the hospital to warn them about referring anyone to Amedisys.

Over the past 6 months I've used home health care through Advent Out Patient services twice. The first was directly through Advent (I believe) and the second time Amedisys Home Health Care was the services provider I must say that the services provided by Amedisys has been far better than the other provider as follows: > pre visit contact - on evening prior to scheduled visit, On most occasions the Advent home health care group failed to call the evening and left me hanging as to when/if they would show up. > on three specific occasions they failed to even show up at all, after scheduling appointment with me,; I had to call the supervisor to get a nurse to to show up. The actual nurses who finally showed up were fine so my negative comments is not directed at the nurses but rather the organization's management. In my opinion not a well managed organization. The client experience has been much better with Amedisys. Appointment confirmations have been spot on and arrival times have been on target. I would like to recognize what I consider to be outstanding service by one of your nurses by the name of Richard Deghetto. His attention and follow up have been superb, he is always on time and really goes the extra mile and his professionalism is outstanding. I do hope you will pass on my appreciation and thanks to Richard for a professional job well done. Best regards, William Hughes

Mark and Chad are great working with my sister Laurel. Would recommend to anyone.

We felt the care was unreliable. We received multiple calls and texts to patient/family with changes of nurses. Telling us had an appointment or no appointment. Nurses did not have supplies. Asked for a bandaid! One nurse Abbie was fantastic-thank you! Apparently nurses come from other areas to help. No consistency.