MISSION HOME HEALTH OF ONTARIO, INC

My mother was assigned to mission home health, when you contact this company no one picks up the phone, but rather you are directed to leave a message where no one calls you back, A nurse was previously scheduled to show up at my mothers residence between 8:00 and 8:30 to place an iv, after a no show it was not until almost 1:00 pm that someone finally showed up and this after leaving multiple messages. Apparently Mission home health believes that a message machine is adequate rather than a live person. So much for 24 hour service.. Patints and their families that are dealing with various stressful situations should have the ability to speak with a person rather than an answering machine. and the courtesy of a return telephone call My complaint is not with the nurses but rather mission home health’s customer service

health care i received from the ontario office was outstanding. the nurses were very professional and knowledgeable..Terry was most helpful at making sure things ran smoothly. I looked forward to my visits.. I highly recommend Mission home health care.. Ed Johnson

David Cruz and his staff are amazing! They work well with harder to deal with patients! Very happy with all who served my neighbor! Great job !!!

I have been sick for the past nine years. I am so happy that mission has been there to help me. I have not had any problems or issues. I have had to have nurses, physically therapy and otc. Luckyly I had the same people most of the time.

If I could give negative stars, I would. Unfortunately, Mission was the only option for home health when my husband was discharged from the hospital seven months ago. The nurses changed weekly with zero communication until the day before arrival on what time they would be coming. Some nurses were great, most were rough and didn't spend more than 10 minutes changing wound dressing and taking vitals. It was very transactional and not personable. When my husband returned to work, Mission simply canceled us and washed their hands of his care. Meanwhile, he still had an active drain that required dressing changes and saline flushes several times a day- all of which we could handle on our own, but Mission was supposed to ease that transition and ensure that we continue to get the supplies that we need. The hospital and insurance have repeatedly told us that Mission Home Health is responsible for ensuring we have the supplies needed to continue care. However, NO ONE at Mission did that. We talked to "managers" and no solutions were provided and no assistance given. They left us high and dry. Thankfully, my husband no longer requires assistance or supplies so we don't have to deal with Mission again, but, God forbid we ever need home health in the future. I would never recommend Mission. Never.