CenterWell Home Health

The therapist who come to the house have been phenomenal. We have used them several times and have always been pleased. The only issue i have ever had has been with the office staff. It is very difficult to get them moving but the people who come out are fantastic.

DO NOT have this home health agency assigned to your loved one for their home care needs!!! Just like the previous review stated, the admin is awful, consistently dropped the ball, and will try to blame their RNs for not providing the proper care, not showing up, or doing a poor job when it is them who fail to update the patient charts for and additional authorizations or orders. Additionally, some not all of the RNs that do make the visit do not provide the proper care needed nor do they order the supplies needed for care stating that they do not see an order in their system and so the visit is just useless at times. My doctor’s office had never intended to assign this home health agency to my elderly father but I chose them based on their Land O Lakes location reviews thinking that I could choose that location. (Do not make that mistake if you live in Tampa, Lutz, or Carrollwood or you will be assigned the Tampa location). In the course of 2 months they neglected their duties TWICE that resulted in blood in the urine and UTIs followed with my father being taking to his urologist for emergency appointments. The first time they did not provide the proper catheter care needed nor did they order the correct supplies. The second time the case manager assigned to my father named Donna, failed to update my father’s chart with additional authorizations which lead to 2 weeks of no visits from the nurse, OT, or PT. He just has a suprapubic catheter procedure done which needed re-dressing at the sight and flushing of the catheter. The urologist was on file from day 1 and sent them the new orders. They just failed to update the chart or get more authorizations for additional visits. This lead to NO visits 1 week post surgery, a clogged catheter, an internal leak, swelling of the feet that had to be handled at the urologist office again! Needless to say, I called my father’s PCP and got them to switch home health agencies for my father. Do not take this as normal elderly care. This is complete and total neglect and you can do something about it if this occurs to you or your loved one.

Kayla is amazing. The admin is awful. They consistently dropped the ball will try to blame everyone else, but in the end, it was just them. When I spoke with my doctors office, they told me that they’ve had nothing but problems with this agency very similar to mine. I would call to tell them that no one showed up and they’d be like well. You don’t have any more visits and I would tell them well you were supposed to get more authorized. They would look and realize they were more authorized and then want to send someone but I had already done it myself because no one showed up then they decided that that meant I was refusing to let them come so they shouldn’t service me anymore, but didn’t tell me that or my doctor’s office. We had it again called to figure out where they were and then they told us. So they neglected their duty of care.

Have had CenterWell Home Health care for approximately 10 months. Every single person (nurses and office staff) was outstanding. One exception is a nurse named Thelma....she was almost 2hrs late and no call. She was extremely rude and yes, I was rude back at her (I used the F word). She left without performing her job. I immediately contacted the office. Another nurse came on Saturday and as usual, no problems. On Monday at approximately 5pm, I was informed that they immediately dropped me as a patient. By law, they are required to send me notification and give 30 days notice. To say I'm upset is an understatement. In my opinion, that single issue with one person should have been handled simply by not sending that nurse to me again. Out of all of the other staff, they allow 1 person to ruin a good relationship.

Couldn’t seem to get an authorization through their system. Was promised a call twice by Amanda at the end of the day. Never got one. Finally on the 7th day I received a call they were good to go. Since I was supposed to be seen within 24 hour of my surgery. These folks didn’t fly with me. 1st no authorization, the yes authorization the no authorization. SERIOUSLY! Thanks but no thanks. Went to Pinnacle. Already had 2 visits.