LOVING TOUCH IN HOME CARE

Avoid this "provider" at all costs! My father, who is on hospice care, was recently released from rehabilitation for treatment from complications due to Parkinsons disease and Dementia. My family contacted this company and proceeded to move forward with home Healthcare to make sure that he would be taken care of for the remainder of his very grim prognosis. We met with a lady named Cindy. During our interview with her, I was very clear of my father's diagnosis and told her that I wanted to be upfront and honest that he gets irritated late at night and that he is not violent, but can be gruff. After the interview, we decided to hire this company for my father's health care needs. My father was released from rehab on March 11th. When Cindy and the other caretaker, Kelly, showed up at our home, I reiterated to them that if my father gets irritated that he is not violent and that he is confused and agitated due to his disease. I also instructed that if there were any issues that Kelly could come and knock on our door, and we would help. When I woke up the next day, I asked Kelly how my father did. Her answer was, " He was fine." Flash forward to March 12th. With 2 1/2 hours until the second shift was due to start, my sister received a call from Loving Touch letting her know that their company would no longer be able to provide services for my father. We were left high and dry at the last minute. My 75 year old mother had to sleep on the floor next to my father over the next week to make sure that he was taken care of. We then read Kelly's notes that she left. She states that my father got aggressive and was threatening to call the police. He was telling her, "Don't touch me." He clinched his fist but did not swing, hit, or even touch her. It was his first night out of rehab after two months, and he was in a new environment and was clearly confused seeing a stranger in the middle of the night. Also, Kelly wrote in her notes that my wife and I were not to be disturbed because we had to work the next day. Those words never came out of my mouth or anyone elses. In fact, I stated the exact opposite. My wife and I sold two businesses and a home to move back to Maine to help my folks. Waking me up to help my father would not be an issue whatsoever. I called and talked to Donna Gormley, the owner, the very next day. You want to talk about a cold person. This lady and her company have absolutely no place being in business. I told her I was very clear about my father's demeanor and what to expect. I told her that they threw him away like a piece of garbage. No one should be treated like this, especially a military veteran of 31 years. It is not his fault that he has the diseases that he has. Her response was, "I am sorry you feel this way." SHAME ON YOU GORMLEY!! YOUR COMPANY IS HORRIBLE AND I HOPE THIS POST DRIVES PEOPLE IN NEED, LIKE OUR FAMILY, TO OTHER COMPANIES THAT ACUTALLY DO CARE! I DON'T KNOW HOW MORE CLEAR I COULD HAVE BEEN WITH YOUR EMPLOYEES TO AVOID THIS FROM HAPPENING?! ABSOLUTELY DISGUSTING COMPANY!!

This company should not be in business. They do not care for your loved ones. I can't stress this enough, TAKE YOUR BUSINESS ELSEWHERE!!

I am a caregiver for Loving Touch In-In Home Care. I can assure you that all of our care givers including Donna the owner, care and provide excellent care for all of our clients. I cannot be happier to have joined the team and seeing the smiles on the faces of the clients makes my heart melt. If you are in need of care for your loved one or know of anyone that is in need of care please consider us. We provide care like we would if it was our own family member or friend.