Case Manager

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS: The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned from time to time as necessitated by business demands. • Responsible for supervising the caregiver staff. • Conduct client assessments to determine care needs. • Develop and oversee Plan of Care for different clients. • Initiate the Plan of Care and make necessary ongoing revisions. • Assure that the client and family understand the home Plan of Care and their responsibilities. • Instruct or supervise the cargivers who are responsible for assisting the client with personal care needs. • Make revisions to the Plan of Care, as required. • Conduct orientation and training following agency guidelines. • Maintain a safe environment for clients. • Supervise, teach and orient caregivers per agency guidelines and regulatory standards. • Recognize and reward good job performance and promote caregiver recognition. • Respond to and resolve client complaints or concerns. • Maintain compliance with the state regulations affecting home care. • Demonstrate knowledge of current health and homecare practices. • Perform related duties and responsibilities as deemed appropriate by the management team. • Maintain positive relationships with all clients and referral sources. • Communicate and refer appropriate matters to direct supervisor for guidance. • Maintain absolute confidentiality of all information pertaining to employees, clients and client’s family members. • Maintain regular predictable attendance. • Participate in the quality assurance reviews and evaluations of the services provided to clients. • On-call evenings and weekends, as directed.  Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff. Prepare and maintain the on-call log, client and employee records. Manage calls in accordance with the company policies. • Conduct in-home supervisory visits in accordance with agency guidelines and/or state licensure regulations.