WOODBINE REHABILITATION & HEALTHCARE CENTER

I recently visited Woodbine Rehabilitation and Healthcare Center to teach a cpr class, and I was thoroughly impressed. The facility was exceptionally clean and had a fresh, welcoming scent throughout. I was greeted at the front desk with a warm smile, which set a positive tone right from the start. Chelsea, the nurse educator, was knowledgeable and professional, and Donna, the Administrator, was incredibly helpful and accommodating. The training room was well-equipped and comfortable—an excellent space for learning. Overall, a great experience in a well-run facility!

Review for Woodbine Rehabilitation & Healthcare Center – Alexandria, VA I stayed at Woodbine after my left hip replacement and want to thank the many caring people who helped me recover, while also sharing a few honest areas that need attention. Nursing & Care: Stacy and DeeDee were excellent, and the Black nurse with the thick accent who often relieved Stacy was wonderful. CNAs Assa (shower aide) and Jeanette (mornings) were amazing—gentle, kind, and always willing to help. Therapy: PT Stephen was outstanding, Mohamed very good, and the entire PT team was skilled and encouraging. The OT staff were kind and supportive, offering stretches even when I didn’t need much direct therapy. Cleanliness & Laundry: Housekeeping did a terrific job keeping everything spotless and well-stocked. Laundry service was quick and reliable, though fresh linens ran out fast after deliveries. Activities & Comfort: The activity coordinator was upbeat and caring, and the bright sitting area near the nurses’ station was lovely. The beds, however, were uncomfortable, and the TV sound system should be linked to the bed remote—much better for shared rooms. Allowing access to Netflix or Prime Video would also improve comfort for longer stays. Ice & Supplies: Ice packs took too long to refreeze, and staff said the freezer doesn’t get cold enough. Reliable ice is crucial for post-surgical recovery. Food & Refrigerator Policy: Meals were disappointing, especially for diabetics. I ended up buying my own food. The 3-day refrigerator rule makes sense for leftovers but not sealed grocery items with expiration dates. I worried my food would be thrown away early. Please consider expanding refrigerator space or using two systems—one for leftovers and one for store-bought items. Administration & Discharge: Case management (Angela/Angie) was unresponsive despite multiple calls starting October 2. My walker wasn’t ordered until after discharge. Thankfully, Don and Robbie in administration were exceptional—professional, proactive, and compassionate. They stepped in when others didn’t and truly made a difference. Overall, the nurses, CNAs, therapists, and administrators like Don and Robbie made my stay positive and productive. With better case-management follow-through, improved food, and small comfort upgrades, Woodbine could easily be five stars.

Exceptional Service from Latoria Holmes in Admissions Latoria from the Admissions Department provided outstanding assistance throughout our experience. She was courteous, patient, and made me feel truly welcome. Her consistent professionalism and compassion were evident, as she checked on my mother daily to ensure her comfort and well-being. I am deeply grateful for her dedication and the excellent service she provided.

My mother was there for 3 months. Many times there were staff shortages. Generally speaking, communication with staff was difficult due to shift changes. It was hard to get my mother’s medications fixed. Often it took a long time (greater than 20 mins) to have a nurse or aide to respond. There are people with good intentions there, and I appreciated their help, but communication is inefficient and you have to advocate constantly for your loved ones. My mother became despondent, depressed and angry. Like many elderly people, she lost control of things in her life and some of the staff there, especially the aides, did not appear educated on the psycho social aspects of aging and disability. Often my mother was just called a problem. I tried to help the staff and provide support to the staff in ways I could, but I became discouraged as well.

A Home for Healing: Mark's Exceptional Experience at Woodbine My husband, Mark, spent 44 days at Woodbine, following 56 challenging days in two hospitals. We chose Woodbine over other rehabilitation and healthcare centers specifically because of their high ratings and strong recommendations, and we were absolutely not disappointed. In fact, I hope our experience helps raise their ratings even higher. From the moment we arrived, we felt the genuine compassion and personal commitment of the entire Woodbine team. This isn’t just a job to them—they truly care about their patients and treat you like friends, like family. This profound sense of pride starts right in Admissions with Danielle and the Business Office with Shayna, and with the warm welcome received daily by friends and family from the receptionists Trenaye and Danielle. This commitment continues through all the wonderful care, and is sealed by Social Services with Janese who put a bow on it, coordinating everything needed for a safe return home. During his stay, Mark received exceptional, coordinated care across every department. The CNAs and nursing staff, including Daniel, Anita, Patricia, and Eugenia, were attentive and tireless, along with many others. The entire team of specialists, like physical therapist Steven, speech therapist Kerestyn, occupational therapists, and the entire Respiratory team (including Emebet and Reuben), led by their hands-on Director Melissa, all worked together seamlessly. Their efforts were instrumental in helping Mark regain so much of the strength and confidence he’d lost. Their encouragement and persistence made all the difference in his recovery. We especially want to thank Steven, Kerestyn, and the RT team for making coming home a reality. The housekeeping team deserves praise for keeping everything clean and always greeting us with a smile. And once Mark was able to eat again, he frequently commented on how good the food was! These are the kinds of details you can’t find just anywhere. The level of teamwork, compassion, and professionalism across every department at Woodbine speaks to their high standards—and it’s something truly special. Finally, the celebration! The red carpet clap out on discharge made my husband feel like the champion he is to walk out of Woodbine being celebrated. I was crying tears of joy for all that Woodbine accomplished in just 44 days! Thank you Woodbine!!!