Canterbury House

They have really been helping me. The pt and ot are top notch. The nursing staff is overwhelmed but they do really care. The admission people are awesome. Terra is really cool and nice and cares. The social worker here McKenna really really cares. The food is not bad. I really thought it would be like hospital food but It is home cooking. The only complaint I have is my next door neighbor is really loud. Oh and have snacks and sodas or drinks so that when the kitchen closes you have something besides water. Most of my neighbors are really nice people. The smell of urine is strong. They don't change the linen very often. You have to ask for your meds.

I spent two weeks at Canterbury House rehabilitating after a hospital stay. The first day was rough. It may have been because my ride was late, but no one met me when I arrived that first night. I really had no idea what to do. They had just shampooed the carpets and the stench was horrendous! My wife brought an air freshener for the room. It wasn't so bad after that and I may have become desensitized, but they need to do something about the smell after cleaning the carpet. It was done in my room a couple of times because of my roommate’s incontinence. Next, no one bothered to ask what I might want for dinner. I was brought a big pile of flavorless mac & cheese and mushy peas…I had my wife bring me outside food. For the first three days, I had no choice in what food I had. Finally, someone came in and took my menu preferences for the next week. Overall, my stay was uneven. The OT & PT staff, Ng, Joe, and Josh were excellent. However, they need perhaps one more person to cover when one of them takes a PTO day. That cost me one PT session. They were all extremely personable and listened to my needs but were also encouraging and skilled in their jobs. The non-care staff was also excellent. A special call out to MaKenna and Sabrina. They were both extremely responsive and knew their stuff. Sabrina went well beyond her job description to help me on more than one occasion. She was a ball of energy! The skilled nursing staff were good at best, most were pleasant, but their care ranged from good to poor. Most seemed to have reasonable skills, some needed work. Most were responsive, but many were not. Long waits for pain meds were not uncommon. The unskilled care staff has a few standouts such as Peter, but for the most part, this was the weakest point of my experience. Most had English as a second language or at least heavily accented English. Communication was very hard. One of them had no business being there. Fortunately, she seemed to work weekends only. She made it obvious that she literally didn't understand basic human anatomy. Once I got a menu, the food ranged from poor to good. It was all very bland with smaller than expected portions. Vegetables were cooked to death. Fruit was good. Beverage options were poor. Other serious problems I had were related to my being fat. The first bariatric bed was barely wide enough. I was there for almost a week when I had my Care Conference with key staff to assess my progress and plan for my future care. Bob the director, sat in which was not the norm. He offered a wider bed, and I had one the next day. In fact, everything I needed that he offered was handled quickly. If he hadn't chosen to sit in on that meeting my entire stay would have been worse. Why didn’t anyone before him offer me a wider bed? It made such a difference. The only sturdy chair without arms was an upholstered chair in the library. They expected that fat patients would use their wheelchair to sit. That is not a comfortable option. And until I was ambulatory enough to get out of the chair on my own, it was no option. If you have a roommate, the rooms are very small so it's hard to move stuff around. Getting a bariatric wheelchair behind the table to eat dinner while watching TV was almost impossible. It sounds like a small thing, but it means a lot when you're stuck in a room for most of the day. There didn't seem to be air conditioning in the room and the window only opened two inches. It was over 80 degrees some of the days I was there. Someone on staff found me a fan which was taken away a few days later as it turned out that it belonged to another patient. I had to have my wife bring a couple fans from home. There were other oddities and annoyances and a few pleasant surprises. Overall, the place was well maintained and clean. If I had to go there again, I would. This is the only care facility I've been to and I'm sure some places are better and some are worse. But I'd know how to navigate this place to better have my needs met early on.

I would like to recognize all the CNA, LPN, RN in the facility. Your dedication and commitment to providing quality care do not go unnoticed. Whether its offering comfort to a patient, supporting a family, or working long hours to meet the needs of others. I also want to give gratitude towards the administration team. Thank you for your hard work, problem solving, and dedication behind the scenes. Your efforts may not always be seen by everyone, but they are absolutely essential.

I was there for a week for the most headed homepart i receivet assistance w to come back legallya don't begood experience most nurses were caring and responding well to m five needs However there were a couple that were very bad and one of them was very very bad medication was over an hour late when I said something to her she said I was playing the race card and became very angry with me what am awful experience I will not go back there unless I am forced to

You have such a great employee Nichole Gawellek. She lights up the C house and brings a smile to everyone walking through the door. I give her 5 Stars!