PARMLY ON THE LAKE LLC

My father was placed here by the VA for a 1-week temporary stay and had an EXCELLENT experience and nothing but positive comments when he returned home.

Disappointed with transitional care. My mother-in law (MIL) with dementia was admitted with Covid. They dropped off food trays to her room and did not make sure she could even feed herself, and initially she couldn’t so one of us had to be there every meal. I placed two calls to the social worker and she NEVER returned the calls, nor did her voicemail or email say she was out (this was over the holiday). I eventually had to ask a staff to send a email to her requesting a care conference since she never called me back. Because it took so long to schedule the care conference, it ended up being more of a discharge conference. Had the social worker called me back, several of our concerns could’ve been addressed earlier and possibly not resulted in this two star rating.Very poor communication. My MIL was supposed to have a walking program and after the initial covid restrictions to her room, she was brought to the dining table in a wheelchair unless we walked her out. They didn’t want us to walk her but if we didn’t, all she got to strengthen her legs was less than an hour of therapy in a 24 hour period. We realize it was over the holidays, but it seemed like they had bare bones staffing. Another resident at the table with my MIL told me that the food was not served warm. We also noticed that each time a meal was delivered, the staff chose that time to come, ask questions, check blood pressure, Or do other things that resulted in my MIL not eating a warm meal. Most of the staff were friendly is about as good of a compliment as I can give.

It's not a great place if you're physically unfit. The closest bench to the door is barely held together. Come sit on it if you dare 😂 Physical therapy seems unorganized. The pt techs stated they don't follow a schedule and that they just get to each patient as they can. The doors I'd like to take to take my grandpa on a walk are closed down due to "covid". This place is a joke. Update: The bench has been removed.

Parmly administration KNOW about their failures. They've responded to previous reviews, yet have not made changes. This place is absolutely horrible, and that barely covers it. Nursing staff treated my relative horribly and they are SO mean to patients! Just a complete lack of empathy for their patients. PLEASE do not bring your loved ones here. Look up their state violations. The room was not cleaned before the patient arrival, physician-ordered services were not provided, and patients were left waiting for help for over an hour.

My mom said she loves this place that she stays at because it has water next to the facilities that she can look out and she has her own room and we can go and visit her whenever we can and she like the activities She likes doing her puzzles And we love our mom so much, Barbara Courier. She’s our savior, Our mother Our friend, she is a good mother. Thank you for taking care of her. I really appreciate it and my sister too. Thank you so much.