NHC PLACE AT COOL SPRINGS

my son was a patient for 3 months with various trips to the hospital for surgery which did not go well. NHC Cool Springs were so attentive to my son and my family, whatever he needed or whatever family needed - we got it! Caring techs, nurses, director of nursing (Kara & Kim) & staff, and Todd and Jayne. We were treated with respect and care. I cannot say enough about the techs & nursing staff and would love to give a shout out to Kate, Cassity, Kendall and others that I can't remember right off. The only reason we moved was due to distance from where our family lives. Love to all!!!

My husband needed a skilled unit for six weeks after his infected knee replacement implant was removed. My dad was in NHC in Lewisburg and received good care while there. NHC in Cool Springs had a room so we went there. The staff was great and Judith was his nurse most of the time. She was very caring and all the staff was attentive. The doctor's were there as soon as a problem arose. He received antibiotics via a PICC IV line every 8 hours. They have in house physical and occupational therapy but make sure your doctor sends an order if you have limits. In our case he couldn't put weight on his leg with a cement block in his knee. They have a gorgeous courtyard, dining room and facility. There are more great employees too many to name and also the Director.

I am very disappointed in the service that happened here with my mom. My mom got sick and was sent to the hospital by NHC. A day later while my mom was in ICU they are calling and wanting her bed or pay $400 per day out of pocket every day until she can come back. So are you about the people or about the money. 😡😡😡

They did an excellent job getting my mom back to the best health possible in their skilled nursing. They would get 5 stars for that alone (but we've had issues with discharge...more on that later). Its expensive ($360/day which is about $11,000/month), but I guess you get what you pay for. My mom was ready to step down to assisted living/independent living, but the price was $5,800/month to stay at NHC. I knew it was not a price we could sustain long term, so I explored options outside of of NHC (and we found a more affordable option). She was discharged and had about 3 days of meds that she took with her. NHC said they called in a 30 day supply of medication, giving us time to see her PCP for refills. This is where all the issues begin (Rough timeline is below): Day 1 (Monday) - Discharge day, prescriptions are not ready - no big deal; Day 2 - (Kroger) pharmacist informs me he has deleted every prescription written by NHC cause they are all written wrong. Day 3 - NHC calls in another round of medicine after I submit an online complaint; Day 4- They have most of her meds (and just in time cause she runs out today), except NHC has failed to call them all in (or the pharmacist has lost them?), one of which I s a diuretic, needed to keep fluid off her heart; Day 5 - NHC once again tells me they will call in her missing scripts. Later that day, still no scripts (and its Friday mid-afternoon, so no one is answering at NHC but I leave a message). I keep checking over the weekend on the chance her missing scripts were called in. No luck. Day 8: (Monday) NHC calls the meds into a different pharmacy (Walgreens) because they say the original pharmacy must be losing the scripts. Day 9 (Tuesday): New pharmacy had no record of prescriptions for my mom, who has now been without her diuretic for 5 days. So, we finally got the scripts from a different provider. I often wonder if NHC punished me (and my mom by extension) for not keeping my mom in their facility? My mom received exceptional care while at NHC, but the discharge process was time consuming and stressful (because isn't the purpose of skilled nursing to set the patient up for success and not land them back in the hospital?). I’m hoping our discharge experience was a rare event. Originally submitted September 2023.

I cannot say enough good things about NHC Cool Springs. My 82 year old dad went there for rehab after spinal fusion on his neck. Everyone was wonderful from the social workers, therapy, nurses, techs and dietary (awesome food!). He was treated with respect every day and had everything he needed to return safely home. If he ever needed these services again, we would not hesitate to use NHC!!