HUDSON VALLEY REHABILITATION & EXTENDED CARE CTR

I had a family member of mine stay at Hudson Valley after being hospitalized. The nurses on the first floor were good, I felt my loved one was taken care of. However, her social worker introduced herself as the director and she was unreachable, left several messages with the receptionist for her and never got returned calls. We found her to be inconsiderate and unsympathetic. Very sad to be treated with such unprofessionalism by a director nonetheless. I would rate this place much higher if the building was clean which it is not. How does management allow the place to look like it does?? The carpets are stained, the furniture in the front entrance is old and soiled, there is no trace of cleaning products being used. I would not recommend based off of unsanitary conditions.

Recently had a family member here. I rate it a 3 primarily because of the case management issues. The staff on 1 east were amazing. Admissions, amazing, administration amazing. Finance, amazing. My relative was there maybe a month or so on and off. The social worker assigned was awful. The Director. Every time I called, she was unavailable (never returning calls, unapproachable when I did see her, she smelled of cigarettes and brushed me off) and I was patched to her "assistant". Her assistant went above and beyond to make sure I felt comfortable as my relative wasn't doing well and didnt want to return to the facility. She gave me a tour of the facility, found missing personal items and even sent a card sharing condolences after my loved one passed. A printed hand written card with well wishes. The facility is outdated but good for people sent for a short period of time. There are no phones in the rooms so unless your loved one has a phone they are able to communicate on, it's difficult to connect with loved ones. Understandably the floors are busy, but, being able to reach our loved one is essential to their moral and quality of life. If it weren't for the amazing departments listed above, I would have pulled my family member from the facility. Each department greeted us with compassion and education and exquisite bedside manner, aside from the assigned social worker. 1 east nurses and aids need more recognition. Kudos to the compassionate individuals in your facility and hopefully those who aren't as compassionate, take notes from others so that each family in the future, is met with more support than I was at first.

OMG don’t go.Friend was there over a week and bed linens were never changed! Staff were rude and unresponsive to her needs.Wheelchair walker did not fit thru bathroom entrance. Found out Covid was on third floor and never offered a mask to patients yet staff showed up wearing one!

This place is a joke and needs to be shut down the nurses needs to be fired when a resident tells them they have to go to the bathroom and they say oh they are just having behavioral issues because they just want to go back to their room and sit there this is their home not yours if they can’t be free to do what they want and go to the bathroom when they want they can’t eat or drink when they want it’s scheduled times and if they have snacks in their rooms it goes missing along with drinks they don’t really have access to phones! This place needs to be shut down asap! Or replace the staff with people who realizes it’s not a work place it’s their home!!!!

My mother spent her last days at this facility. I cannot praise the staff enough for the care and concern they gave my mother, and the compassion they showed my sister and I. I have and will continue to recommend Hudson Valley Rehab to anyone needing this kind of assistance, you will not be disappointed. Prior to her arrival at Hudson Valley Rehab, my mother had been stuck in a hellhole for several weeks that we were forced to accept against our wishes. That operation, the New Paltz Center, was absolutely disgusting, and I wouldn't allow my worst enemy to go there. To be fair, some members of the staff did their best to care for my mother, but the overall level was abysmal. Do yourself a favor, and stay away from ANY of the Centers facilities!