THE VILLAGES ON MACARTHUR

My father had heart surgery on Wednesday, and his physician recommended this facility for rehabilitation. What was supposed to be a place for recovery turned into one of the most disturbing and unsafe experiences we’ve ever had. Upon arrival, we were greeted by Latisha, a nurse who truly represents what compassionate care should look like. She was professional, kind, and thorough during intake — the only bright spot in this entire experience. Unfortunately, everything that followed was the complete opposite. From the start, the therapist who performed my father’s assessment was dismissive and condescending, repeating questions without listening and making it seem as though she was superior to everyone in the room. My father, who is recovering from a stroke and cannot walk, repeatedly asked for help that never came. He was transported to the facility on Sunday around 5 PM. That morning, he felt unwell and requested that a nurse check his blood pressure due to his heart condition. No one came. Desperate, he had to push himself into a wheelchair and try to find someone — something that no patient in his condition should ever have to do. A therapist eventually told him someone would check his blood pressure “as soon as possible,” then placed him on a stationary bike for 15 minutes. Those 15 minutes came and went, and still no one checked his vitals. Afterward, he was returned to his room — no nurse, no food, no water, no medical attention. By noon, he was dizzy, short of breath, and lightheaded. Still, no one responded. When he finally said he wanted to leave, staff made him sign a document while he was dizzy and having chest pains, something he clearly did not understand in that state. From 1:00 to nearly 4:00 PM, he was left alone in his room with no medical care whatsoever. When we brought him home, his oxygen levels were at 84 and his blood pressure was 230/120 — a life-threatening situation that could have easily ended in tragedy had we not intervened. This facility needs to be investigated immediately for neglect and failure to provide basic medical care. The lack of urgency, compassion, and responsibility shown by the staff (apart from Latisha) was absolutely unacceptable and dangerous. I do not recommend The Villages of MacArthur to anyone. No family should have to experience this level of neglect, especially with a post-surgical heart patient.

I would give minus 5 stars if I could. When I was with my mom she stopped breathing. I run to the corridor and ask a woman with an apron for help. The answer was: your mother stopped breathing? Give me a second/ Eventually 2 people came but they didn't do anything, maybe they didn't know what to do. And my mom passed away. So if you care about your beloved and they're not in perfect condition, you know... And don't think to push that call button! You could die 10 times(

Transferred my Mother here in February due to a UTI and she needed some rehab. She was there 3 days with no way to move as they would not give her a walker, no bath, no evaluation. She is a vegetarian and they brought her meat items daily until I complained a number of times. She was able to walk in the hospital (pre requisite for her discharge) and the Villages called a ambulance service to transport her instead of a wheel chair van. I got stuck with a $1627 bill as insurance would not cover it. Multiple attempts to contact the facility yielded in no replies and no call backs. I removed her from the facility after 5 days or so as all they were interested in was keeping her there and collecting BCBS payments as long as they could. Horrible facility, horrible management. I would not recommend putting anyone at this facility! I will be contacting an attorney to recoup the ambulance transfer which was not requested by us and not needed.

My mother was there less than 72 hours before I removed her from the facility & transferred her somewhere else. I have no confidence in The Villages on MacArthur, and I am deeply concerned for the welfare of patients who do not have family members advocating for them. My concerns in the very short amount of time my mother was inpatient in this facility included: A systemic failure in patient monitoring and fall prevention; less than 12 hours from her arrival I returned to find my mother in the floor of her room, door closed, with no access to the call cord & no nurse or aide in sight • Medical and hygiene neglect • Lack of communication, coordination, and follow-through from leadership • Disregard for physician orders and basic human dignity I had high hopes for this facility as this was our first time navigating the world of skilled nursing facilities, but I would not recommend this facility to anyone looking to place a family member or friend during their recovery and rehabilitation

Horrible service if you love your love ones this is not the place to send them. They do not care about the patient’s wellbeing and will make them sit and wait while the sleep in the lobby. My mother was laying in bed with ants for 2 days not only that the room was never cleaned up and they made her sit in there for hours before I arrived and forced them to do the job that they are paid to do. Please DO NOT SEND LOVE ONES HERE. Also note they took her name off the room she was in and had the room door closed. So how would anyone know she was in the room.