SIGNATURE HEALTHCARE AT HERITAGE HALL REHAB & WELL

Such a lovely place with a home like environment! The DON and CEO are very involved in the care and ensure everyone is receiving the best!

I would not have given 1 star but had no choice? It should have been a red flag when My loved one was in Alot Of pain upon arrival from Frankfort Regional Hospital and staff had no records "supposedly" to treat them? After a overnight stay there body was really retaining fluid and face red "hot to touch" again asked if they checked vitals maybe blood pressure was high etc was then told "We don't check vitals on weekends?" Blows My mind to write this?? There health was deteriorating! They were only there for rehabilitation on a broken bone? Long story short we lost this beautiful sole after only a few days!! My Loved Ones are still in complete shock! So I pray for anyone needing services for a loved one to research everything look for the red flags that we overlooked but now seeing! Don't go by others opinions? Protect your loved ones! Love them unconditionally and make sure they know that!

Toured last week and felt very comfortable with placing my Mom here. The Director of Nursing and Administrator both introduced themselves to me, and were very helpful in my decision. The staff were pleasant and smiling. Clean atmosphere and beautiful campus.

I would leave a 0/5 star review but unfortunately that is not an option. DO NOT PLACE YOUR LOVED ONE HERE! My grandpa was a long term patient here and suffered a stroke on a SUNDAY and was left untreated for 5 DAYS until he was sent to the hospital on FRIDAY. As a nurse who also works in long term care in Illinois, there is ABSOLUTELY no excuse to not notice stroke symptoms on a patient with a previous history of a stroke/TIA. He presented with slurred speech and a facial droop on TUESDAY (possibly sooner) and yet still nothing was done by staff. Pure NEGLIGENCE by the nursing staff which has now resulted in a significant decline in my grandpas quality of life.

My Morher is here and she loves it here , the only problem I have with this place is the food ! They should be putting some love in the food but unfortunately maybe a 1 star in food services, Nursing staff is great to my mom and that's all that matters but they need a new cook