FOREST SPRINGS HEALTH CAMPUS

Extremely frustrating experience. Gave two stars for the PT and OT staff which were excellent. But my loved one only received one bath in almost 4 week stay. And I had to ask why it wasn't being done. Staff seemed resigned that information and communication would spotty and confusing at best. Mom waited almost an hour on the toilet one day when no one came back to help her back to her wheelchair. I could go on and on. Would love to talk with administration if they care to reach out.

I would have given 0 if possible for the Rehab Facility. The person who said that aesthetics was the only thing going for it was correct. They had trouble getting night meds upon arrival and were just going to skip them until I said that wasn’t acceptable. Continually wrapped wounds incorrectly from what Wound Care At Baptist prescribed. Even missed getting a breakfast one morning until she called at 10. Had only one sponge bath in two weeks and was supposed to be helped with bathing twice a week. Supposed to be checked on by aide every two hours by an aide and that never happened. Pain medication not given at correct times when going out for wound care even after a call in the morning to remind them of appointment and when to give medicine. Talked to numerous people to get help and address concerns even the Nursing Director and things got worse instead of better. Rooms never cleaned or bedding changed regularly in the 2 1/2 weeks I am not sure how this place had 5 stars it is very misleading in the hospital printout when trying to pick an appropriate Rehab Facility. Only saving grace were two wonderful nurses on the weekend who were very good at their job and took care of their patients. I practically had to be there every day or every other day to see the standard care was given and even with numerous discussions sadly things did not improve.

My 85yo mother was there Fall 2022 for 8 weeks. After a long bout with sciatica, she had grown frail and weak. The PT team was outstanding! They were constantly moving patients in and out, working with them, providing encouragement, and there is a friendly dog that one of the PT's brings for the day. I cannot say enough good things about the PT quality, at least in 2022. When she was discharged, she was strong and confident in her walking abilities. There were other hiccups though. They were changing Food Directors at the time. So lots of mishaps with meal quality and delivery times. One day, no dinner ever came for mom and her roommate. So the staff member went to McDonalds, I kid you not! And brought back food for them. Probably broke some rules there but that person gets an A for problem-solving! I would send a family member there again, no hesitation.

Forest Springs Health Campus is a beautiful campus with very friendly staff!

Horrible people in Rehab area! My dad waited over an hour after hitting call button. They spoke harshly in a loud voice to try harder on a peddle bike thing. He had only been there 3 days. Worst of all they yelled at my 74 year old uncle for helping my dad into bed after waiting over an hour for help from the staff and listening to dad hurting from sitting. The facility looks very nice, the staff and care ( at least for the rehab portion) are horrible. I would have never known this if it weren't for my dad having a roommate and them yelling at my uncle.