Quality Life Services - Mercer

I was there for about 18 hours which was 18 hours too many. I went for skilled nursing with a plkan to stay for about a week. I looked at the website and I thought it looked nice. The pictures were for the long-term assisted living area. I was in the skilled nursing. I felt as though I was in a war zone. I saw a lot of running by froim the staff and from the condition of the skilled nuring, I felt dirty. The toilet was continuouslky running which was gooed I suppose I couldn't flush it. Somene frm the adjoining room had used the toilet and left some fecal matter on the seat and surrounding areas. When I did see an aide to point it out, she did not do a very good job in cleaning it up. When I arrived, I was supposed to get a head to toe exam. Never happened. I arrived around dinner and I did not receive my dinner-time meds or have my blood sugar tested as I'm a diabetic. I was also supposed to get some meds at bedtime and never got them. When I mentioned this to Lisa, the social worker and admissions person., she said that someone had logged in that I had received the meds and that they were missing from the blister packs. They were probably thrown away. Oh my, the room. A small room with a broken tv. One overhead light. I think I saw a lamp somewhere. I was in a room with an elderly woman who could not speak although she could moan and groan pretty good. It was difficuilt to find the controls to adjust the bed. At some point all the overhead lights were turned off by staff regardless if you were wide awake, going to sleep, or already asleep. Talked to Lisa before I decided to go AMA. I'm not a rule braker and I just couledn't stand being there fr much longer than what I was. I afraid for both my mental and pyshical health. Please DO NOT send your loved ones here. I heard excuse after excuse. When asked to see someone from the adminiastration. the nursing staff didn't bother contascting them.

Quality Life Services - Mercer PA has a very good and very caring staff. It’s kept clean, with many opportunities for gatherings, games, outside walks and sitting areas. It’s also not crowded. Almost very resident are is friendly and nice, and they get along. Mom’s 92, has an apartment and we know she’s in a good place, in good hands.

The only reason I’m giving this place even 1 star is because of 2 wonderful nurses there. This place is understaffed, inadequate cleanliness, incompetence doctor and is obviously the management is ok with providing the bare minimum of care in order to keep collecting that $$. I wouldn’t take my dog here let alone a loved one. Never again.

The care from the staff for Mickey R is excellent. Their expertise and caring are phenomenal. Their smiling faces and cheerfulness in performance of their duties have aided in Mickey's healing. Thank you all very much. Patricia and Michael Boldish (sister and brother-in-law)

Poor communication on all levels, lack of insight from management, unavailable medical staff, missing items, cold drafty windows, management that tells you one thing with no intention of following thru. If you’re looking for the bare minimum and substandard care for your loved one, this is your place.