VANTAGE AT MILFORD LLC

I was there 6 weeks for rehab and the care was very uneven. The facility is nice but they are very understaffed and sometimes did not sponsor to the call button for several hours. The therapy I got was good but very sparse and I went days without any. Some of the staff were great but I went days without seeing the same people. Food not very appetizing and very repetitive. I often didn’t get what I was supposed to have.

I received a call tonight at 11:27 regarding a patient there. The people were nothing but rude when I called back. The "Head Nurse was nothing but rude" I am a health care proxy and the Nurse wouldn't even explain what meds they wanted to provide. I asked for info and I was told by her she was too busy.

ZERO is not an option or that’s what I’d give Vantage Rehab in Milford. **My Dad was transferred there late Thursday afternoon. Not a single person came into his room to introduce themselves or orient him to his surroundings. **He was there for PT to get his strength back and absolutely no one came all day on Friday to introduce themselves, to assess him or start any therapy. **The pain medication he has been on and been very successful with at the hospital he came from was not on site and the pharmacy they work with said it would be 2 weeks before they had it in. **He spilled coffee in his lap and it took me three times asking for help to get people in to change him and his bed linens. **He was never brought a pitcher of water or a glass despite the need to push fluids. **It took about an hour last night to get him some pain meds despite my sister and I asking and re-asking. DO NOT, under any circumstances, send a loved one there. They are understaffed and frankly didn’t seem to give a damn about my Dad. The good news is that he had to be readmitted to the hospital in the middle of the night and when he’s released from the hospital he’s going to a much better rehab place that will actually care and pay attention to him. Frankly, our prayers were answered by him being admitted as we weren’t sure how to get him out of Vantage and to a better place. I literally have nothing good to say about this rehab place.

We had to take my mother out of this place. Do not send your loved ones here. Insubordinate. They have no organization or urgency in helping their patients. My mother was sent here from the hospital we were hopeful she would get the PT that she needed to help make her stronger. However, instead I had to this place fight with them daily for my mom to get her prescribed medications! My mom was in so much pain and was essentially told to deal with it. The food is horrible place is run down and out of date. There is no standard of care whatsoever. I understand insurance dictates a lot of peoples decisions when placing their loved ones, that will not be the case for my family any longer. Please look into this place before you put your loved one here, I’m sure you will rethink your decision.

We met with them to get a bed for my mother, who has dementia. We were assured that a bed would be held while we dealt with Mass Health. After she was hospitalized right before Christmas, we were informed by the new admissions person from Vantage that my mom (who is largely sedentary, uneasy on her feet, and quite confused) was determined to be a "flight risk" and was no longer welcome. There was no discussion and the person had never even met her.