Sandpiper Post Acute

I’m a private in home caregiver. My client just left this place after a month in rehab after an illness. I still went to work everyday with my client over her month long stay there. In my professional opinion, I would recommend this place. We had the best experiences there. Let me give an huge shout out to the activities ladies. They were on top of their game and came to my client’s room to remind her about activities to go to like bingo and live music. I have had other clients in nursing homes and rehab centers, and they have never had that much personal attention as the activities ladies gave my client from day one. They really do go above and beyond to try to get their clients out of the room and socializing, which is amazing for people‘s mental health. Emily and Katie were amazing as her physical therapists. She was kicking butt and walking better than before because of them! We even joked that my client can now walk a 5K with her walker. They gave my client attention and were very encouraging. Loved the team on our section, we were on A by the gym. The nurses and cna teams were fantastic. They were so kinda and took the time with my client to listen to her (my client is a talker). The food was great and the green beans were amazing. They even had a family & friends Thanksgiving last week which was beautiful. My client even made friends because the other people that lived there were so sweet. My client loved the team there so much that as we were leaving today she made us go around to tell everyone who made her feel safe and comfortable goodbye, which was pretty much everyone.

My mom is a resident at Cooper River and they have been a blessing. My mom has dementia and alzhimers disease and needed 24 hour care. Everyone knows my mom and loves her. The nurses and staff are amazing. I want to mention Nurse Nelson, Jessica , Jasmine ,, they all treat my mom like their own mother. My mom loves to be in activities and always enjoys being there. Omg I want to name everyone but this will be a novel. Everyone that works at Cooper River is wonderful. Ashley Green in admissions was so helpful and professional and made my moms transition easy. I visit daily and my mom is happy. Her room is always clean and so is the whole facility. I cannot thank everyone enough for taking care of my mom.

My Dad was here last year for a few months until he passed. It took a bit to get to know the staff but when I did I had nothing but respect for the ones that took care of my Dad. They loved my Dad. They always knew how to put a smile on his face. I feel that he was in the best place with the best people in his last few months of life. It is a big place and the staff are crazy busy but the majority of the ones I came in contact with really cared. Thank you to the entire staff. ~The Ketterman Family

First review I have ever written. Lots of very caring frontline people. OT, PT, speech, nurse Patel, and the kitchen staff to say a few. However, worst administrative team I've dealt with in any business. Never ran insurance, but cashed a check on day 1 after telling us it was required. Promised a refund in full at the end of August after we corrected their insurance mistake. Almost 3 months since the check was cashed and no resolution. After my uncle passed, they refuse to provide any bills, proof of insurance submittal, or the initial refund. All I have is a declined EOB that BCBS didn't receive until last week. How is that possible? PLEASE keep an eye on the financial side if your family members come here. I fear for those who don't have anyone asking questions. If I didn't call insurance on his behalf, he would have continued to pay out of pocket without having any idea.

I had an amazing support system when transitioning my aunt from out of state to Charleston. They followed up in a timely manner and worked with the other facility to make the transition a seamless process. I am grateful for Ashley Green and all her help to make this happen for our family.