GOLDEN CREEK HEALTHCARE AND REHABILITATION CENTER

I am a licensed professional guardian of the local courts and have been visiting my Wards at Golden Creek in the Memory Care Unit at least 2 times a month for close to 2 years. Every visit has been positive and any minor concerns I have had have been addressed in a timely manner and appropriately. I appreciate all the hard work that the staff at Golden Creek does everyday to make the resident’s lives happier. Your efforts do not go unnoticed. Thank you Caroline, Stephanie, Sonia, NeNe, Fran, Diane, Monique, Heather and Tina and all the other staff for you compassionate care and hard work🤗 You guys are our true superheroes!!

Visiting my Auntie and impressed at how clean the facility is. The patients are well taken care of .

My mother has been a resident at Golden Creek since June 27. Upon her arrival, it was agreed that her CNA would assist her with restroom visits every two hours. However, this practice ceased once she was moved to a different room. After a few months, I requested that they document her shower and bathroom times, to which they agreed. Unfortunately, they only followed through with the shower documentation. Yesterday, my mother called me, upset because she had soiled her diaper. It was then I discovered that they were not keeping track of her restroom visits. Later that night, a nurse informed me that my mother had developed a rash. Today, I visited the facility and provided them with a spreadsheet to document bathroom times. I emphasized that I don't mind how they document it, as long as it is done. My priority is ensuring my mother receives proper care. Regrettably, I have come to the conclusion that I need to find another facility, as Golden Creek refuses to document this crucial aspect of her care. It seems they are more concerned about potential repercussions for neglecting my mother's needs than maintaining accurate records. It's unbelievable that they would rather lose a patient than ensure proper documentation and care.

My husband and I are extremely grateful for the outstanding care provided at this facility. During my father-in-law's two-month stay prior to his passing, the staff consistently demonstrated compassion and excellence. Their touching tribute when the funeral home arrived, lining the hall, raising their hands, and playing a song, was a meaningful experience for my husband.

This is a great facility with a great staff. They took very good care of my grandmother when she was there. I will always be thankful and grateful for that. And the facility is very clean so that was a plus.