NEWBURGH HEALTH CARE

Food is terrible and cold. Not a wide variety of choices. Kitchen does not offer substitutes as they immediately close once trays sent out. Food committee informed of residents concerns/complaints but nothing has changed. No gloves worn and fake nails noted.

I wanted to recount an incident from today, March 28, 2024. As both a Realtor and a Detective with the local police department, I carry a firearm at all times. While conducting business with a resident at Newburgh Healthcare, I was interrupted by one of the facility's administrators. Initially, she informed me of the facility's "No gun" policy, supposedly posted at the entrance. I promptly clarified my status as a law enforcement officer, evident by my displayed badge adjacent to my firearm. This seemed to alter her approach slightly. However, she persisted, expressing discomfort with the open display of my firearm, despite its legality, as I was about to commence duty with the police department after my current engagement. Despite the absence of any observed signage, I educated her on the lawful right to carry within the building. Eventually, she departed, and I concluded my business. Subsequently, I informed other staff members about the legalities of firearm carrying in Indiana, although the administrator I initially encountered was unavailable for further discussion due to a meeting. Throughout the interaction, I maintained a courteous demeanor. Nevertheless, I remain perplexed by the administrator's insistence on denying a law enforcement officer, vested with arrest powers in Indiana, the right to carry within their premises. Notably, they did not ask me to leave. My real estate client and a title company officer present can attest to this exchange. One may draw their own conclusions, but I find this situation regrettable and felt I needed to express my concerns with those seeking to do business with this institution. *** Regarding the response received from Newburgh Healthcare on 04/01/2024, I am deeply dismayed by the emphasis placed on my alleged lack of "discretion." Firstly, it's important to note that I consistently carry a firearm, which is permissible under Indiana gun laws for law-abiding citizens. This is not an uncommon practice and does not contravene the statement asserting concerns about residents being alarmed by non-uniformed individuals carrying firearms. My carrying of a firearm is solely for personal and communal safety in extreme circumstances, a precaution we all hope remains unnecessary. It is surprising that this situation has not arisen previously with other legally armed citizens. I'm relieved that I won't be revisiting an establishment seemingly intent on restricting law-abiding citizens who openly carry firearms. If any resident was alarmed by the presence of a firearm, it was unintentional and completely unknown on my part. I did not interact with any residents (or than my client) during my visit, nor was I informed by the administrator of any concerns voiced by any residents. When I arrived, I proceeded directly from the entrance to my client's room. Legally, individuals permitted to carry firearms, like myself, have the right to do so openly or concealed, irrespective of their profession or activity. Secondly, the situation involved open carry of a firearm, permissible under Indiana firearm laws concerning handguns. Additionally, my conspicuous badge, adjacent to my firearm, denoted my law enforcement affiliation, as my subsequent engagement was law enforcement-related. I possess statewide law enforcement authority in Indiana, a fact I communicated to the administrator. Frequently, I conduct official police duties beyond my jurisdiction, but within the state. Although I wasn't engaged in official police duties at the time, this point is irrelevant, as previously clarified by the whole legalities of carrying a firearm. I figured that informing the administrator that I was a law enforcement officer would have prevented and ceased further worry (to her, residents, and whomever else). Apparently, this was not the case. Omissions in their response include addressing the misinformation I received regarding posted signs prohibiting firearms on the premises. I have attached photos of the front of the building for reference, showing that there are no such signs.

The woman that runs this facility makes it look like her family owns it when it fact it’s owned by an LLC that also owns a hospital. My dad was left to die with 3 infections. All were terminal. This place should be shut down. It’s a horrible place. We were told to stay away because of Covid. They continued to tell us to stay away a week after even this was after the pandemic. They called me, and said he was unresponsive. He actually was almost dead. They asked us what we wanted to do. Of course! Send him to the hospital! Deaconess filed a complaint against them immediately. There is a special place in somewhere for these people. The three infections were c-diff, sepsis, and pneumonia. We as well filed a complaint with the the state. I will never forgive this facility for its negligence. Deaconess also documented his physical abuse and or neglegence with photos.

Kitchen caught on fire and my dad was there. They had food trucks come but he was told by stuff that they ran out of food. Glad that he is home under my care and is happy and eating again. Because he wouldn't eat nothing they had there. Some of the stuff is very disrespectful. When my dad Back home they wouldn't even help me get him in the house. They get NO star from us and they will lie on you so that they can get family to stay there. By calling adult protection service on you with lies. Nice try trash place.

My mom was in the facility after getting Covid. She previously was in the hospital and another long term facility. Like most hospitals they ship you out to quick. The facility that she went to has since been bought out by another company. They discharged her to early and sent her home without even one bath or shower. So I got mom home and realized she needed more help. I was referred to Newburgh Healthcare and sent mom after a few days at home due to weakness and not fully rehabilitated. I can’t say enough great things about Newburgh Healthcare. The best thing is the staff cares at Newburgh Healthcare. They are privately owned and management cares. The nursing staff was very nice to mom and the CNAs were her angels caring for her daily. They would give her a bath each day and help her get dressed and go to the bathroom. Yes this is normal things that should be done and they did this daily. The dietary staff made great meals and snacks everyday. The housekeepers kept her room and facility looking so good. If you are looking for a facility for rehabilitation for weakness or post surgery this is the place. It’s also a great place for a loved one for long term living. The therapy staff treats rehabilitation patients and long term patients like family. Newburgh Health Care has given mom another chance to live at home with family but in the future I know she has another family in Newburgh Healthcare. Again thank you Newburgh Health Care for being Moms Angels!!! Also I know here awhile back the dietary ceiling caught fire and was a freak accident out of facility’s control. They brought in a food truck they rented out and cooked stuff the best they could to give residents their normal routine as much as possible. At this age change isn’t like by older residents. So management and staff worked extra hours and helped on food truck to provide meals for residents. We all should feel lucky to have a locally owned rehabilitation and long term center in our community that cares about residents. Do mistakes happen absolutely but they learn from mistakes. As you read posts on various sites. So many people post bad reviews only and don’t take time for good reviews. This place is a great place already but I see the young staff and old staff growing together and great things going on here at Newburgh Healthcare.