Regency Care Center

Today we placed my mother into the care of Regency Care Center, in Norwalk. The entire process was made less stressful and the placement was super easy with the dedicated services provided by Shay, the Admissions Director. A few weeks ago, she gave us a very nice tour of the facility and expertly answered all of our questions. The paperwork was explained and easily filled out with the assistance of Shay. Shay is a definite asset to the Regency Care Facility. As my mother was checked into her room, we met several of the nursing staff as well as dietary and maintenance personnel, all of which were extremely friendly and helpful with all of our needs. You could tell that the entire staff was friendly and were there to take the best care of our mother.The Care Center was very clean, no odors and decorated nicely. The rooms were spacious, with a good window view and well lit rooms and halls. I am pleasantly pleased with our choice of nursing care being provided at Regency Care Center and their entire staff. A special Thank You to Shay for all of her help, direction and making our decision an easy one....thank you staff of Regency Care Center!

I have entrusted 3 family members, over the past 13 years, to the care of Regency Assisted Living and Care Center staff members. As with any work place, there is some turnover to be expected. The core group of the many long term employees are absolutely wonderful. This includes the staff members in management, nursing, CNA's, dietary, activities, laundry, housekeeping, business office, and maintenance. They have always treated my family members as if they were their own. Our family members also receive the same treatment. I especially appreciate the fact the on-site physical therapy is available. I have never regretted having my family members reside at Regency.

My ex was here and it was disgusting. What ever happened to dignity and respect? Just because he was in hospice care doesn't mean you treat him the way he was treated. He was a fall risk but they said he wasn't. They didn't check on him only when he got his meds or meals. They didn't even clean his room family members did. They moved him to a different room which had no AC and of course wasn't clean. They put a window AC in and put card board up to the open space with duct tape which fell off. Ants in his room was terrible. Staff is a joke CNA came in because he had his light on of course she was rude and unprofessional with a cigarette behind her ear. Nurse yanked his phone out of his hand when he was trying to take care of business. I would never put a loved one in this place not even my dog

This is a wonderful place my family really loves it there and they have some really great people and they are on top of there game!

Not impressed after mother there for 2 weeks. Lack of communication among staff. Rooms not cleaned regularly. She's been there 2 weeks and 1 shower. Missed Dr. appointment because they failed to make transportation arrangements after being told and reminded at least two times. Medications took 2 weeks to get correct and that was after having to talk to Director of Nursing. Appears to be short staffed. Meals poor quality. PT and OT doing good