MEADOWLAKE ESTATES

Meadowlake Estates is an amazing place. The staff has provided a caring and attentive environment for my sister in law who has been there for almost a year now. We live out of state and rely heavily on them to coordinate doctor appointments , transportation and solve day to day living challenges with ease and compassion. In particular, Casey Neering, Admissions Coordinator and Erika Hancock, Social Service Assistant and Transports have been outstanding partners in helping us achieve our goals in providing the best care in a responsive and caring home/family environment. The best of the best!❤️

Some workers like, Selena, Cephus, PT, & others, I would give 4.5 stars, others -1 to a 2. The facility itself doesn't follow diabetic, allergy, or gastric issues diets, doesn't roll patients regularly to prevent sores. I saw more than 1x while there, especially if couldn't talk, afraid to ask, ignored, memory, or mobility issues. Unacceptable! This is brought loved one to the facility in 1st place from elsewhere. They don't answer their phones in a timely manner, avg 20-30 hold. I had to give my family insulin for every meal and bedtime as facility/doc wanted to do a slide scale of 0-2 units when 25-35 units were necessary meal doses and I gave it to my loved one after they left the room or just before the meal as endocrinologist instructed, 75-100 units more per day . Staff was amazed how good patient's sugar was managed & thought it was them. Wow. They fired a worker for calling an ambulance without permission Others knew hours earlier was blood in folley & notified NO ONE. The employee (which I notified) was fired for calling instead of ones who ignored. I was told they needed to contact doctor, wait, may be the next day even & they would run own test which would be sent out then wait for results. Patient had a UTI which they were currently undergoing treatment for ALREADY and had been SEPTIC, thus, already in weakened condition. This is NOT the immediate care staffs fault but the greedy CEOs who want low staff to high patient ratio, low overhead, & more daily charges. The hands-on-workers need doubled, CEO'S pay drastically reduced as they don't deserve it, & on duty, physically present, qualified doctor 24/7 with stat lab available. No one knew about all the products my loved one NEEDED SPECIFICALLY for their ostomy let alone how to use them. I supplied, did changes, & most emptying. They even refused ordering products for unique needs. Correct products (added $15ea x) save mess, money, time (45 min with clean-up bed, clothing, and re-do) Staff were clueless of what most these supplies were let alone how to use them, so I had to do if I wanted it done right and stay longer, 2-5 days, vs 6-18 hours. I now take 100% care after the ambulance & that current hospital stay. I do wound, ostomy, suprapubic, diabetes, partial paralysis, baths, and meds, as I experimented and adapted process to fit their needs. From Amazon, I purchase necessary equipment that PT didn't provide or even had info on and/or denied by insurance. Unfortunately many people can't do this, or worse, just won't. I will say it is cheaper than an extra month or two in the skilled nursing where you pay out of pocket or go into debt. Since I have been taking care of my loved one & taking to better qualified specialty doctors denied by SNF & they won't listen to reasoning by previous doctors or caregivers instructions; my husband has completely healed. Plus I get way more sleep and don't have to live at the facility or go 4x a day to visit, nor bring appropriate food. My blood pressure down as stress reduced. Patient had almost a dozen visits and stays in various facilities in 3 years. This one was best SNF but Last 1.5ys, ZERO, minus his surgery for broken hardware but came straight home afterwards. Yes, I refused home care for many of the same reasons as SNF for what company has a secured contract vs need. God's grace & me doing diligent care is only reason they are alive. Over the course of time, the facility did improve it's menu but still no real substitutes with yet omits. If CEOs would leave same people on same shift with same patients, (as most there a min of 2 wks) staff could learn patients unique needs & give higher quality care. Low staff = meds given by CEO standards not opt times according to RX label , nor additional vitamins labs shows deficient as no time from low # of staff. FAMILY STAY THERE AS MUCH AS POSSIBLE! 4.5 stars a few staff 1 other hands-on staff PT staff 4.5 PT time/activities/equipment 1 Doc 1 CEOs -5

For the purposes of this letter, my name is Tom. Recently, I was afforded the rare opportunity of breaking my right and. I had just gotten out of my son's truck and, just for a brief second, I enjoyed the apparent freedom of not holding onto anything, which is substantially crucial for most surviving stroke victims. Suddenly, I felt the oddest sensation... gravity. My next sensation was noticing the complete lack of anything resembling shock absorbers on the ambulance. After a brief hip replacement procedure, I was consigned to a culturally mundane physical therapy hospital. After 8 days, I finally escaped back home to Meadow Lake. Upon my arrival back home, I began an intensive physical therapy regimen. Twice a day, 5 times week. Upper body in the morning and lower body in the afternoon. Please allow me to introduce the members of the band. To start, there's Ashley. An excellent choice for head physical therapist. To start, she began by facilitating all my original therapies and transferring the therapy to other therapists after an original assessment. In conclusion, she was always festive and laughing. A thing like that can become infectious you know. Moving on to lower body therapy. Jennie was my physical therapist. She was a great motivater and i bought into it. She told me what to do and I did it. I was impressed by how she incremented her exercises. About the time I got used to exercise she would change it. Soon I was noticing my strength coming back and that motivated me even more. The one disagreement we had revolved around my inalienable to complain anytime I wanted. And now, please meet Alison. She's trained in physical therapy and I have had occasion to train under her when Chelsea (My regular physical therapist), was not available. I was particularly impressed when she worked with a special needs resident with mental issues. She downsized the words she used and changed the inflection of her voice to accommodate his version of communication. Last and certainly not the least, she's a brilliant conversationalist. And here's Chelsea, my main occupational therapist. She developed a series of of upper body conditioning exercises to strengthen my upper body strength. She mentioned that she is a self confessed airhead. However, I didn't see it. She was always focused about her training and she knew what she was doing and why. I did notice that she was very quiet. In my first conclusion, I had a great time. I worked hard and it paid off. I figured out that you get out of physical therapy what you put into it. The therapists are just facilitators. In my second conclusion, the mood was festive and it seemed like we were laughing about something every day. In my third conclusion, because of of my dedication to my therapies, I was walking by myself with a walker just 6 weeks after surgery. In my final conclusion, it is safe to assume, that this letter will not self-destruct in 5 seconds. TOM

I’m absolutely disgusted in my first visit with my grandmother! DISGUSTED! I come in the room and she’s laying crooked on her bed and her head is turned sideways. She’s paralyzed from a stroke and has major trouble moving one side of her body. The oxygen tube was tangled in the chain for her glasses, not even blowing oxygen into her nose. She stops breathing when she sleeps.. who knows how long she was there with no one checking on her. There was so many things she needed and it wasn’t dealt with until I came in the room and asked a NA for assistance. The nurse.. I forgot her name but I will definitely get it when I go back up there. This woman had such a horrible attitude. I mean she incredibly rude. She interrupted me constantly and was getting annoyed with my questions. Just answering me very shortly and proving to me that she just didn’t have time for my questions or cared that I’m a concerned family member. I will gladly change my review if something changes but for now, I wish I could give ZERO STARS! And clean the floors!! I tagged a picture of what looks to be urine left over from the last patient. Accompanied by hair and more dust is the evidence that they don’t take the time to sweep or mop thoroughly.

My mother Mary Lou Washburn was there after a stroke. The 7a-7p shift was horrible. So called nurse Selina was horrible. The techs are clueless. These people tell the patients I’ll be right back and will not come back or stay gone got hours. I installed a camera in my mom’s room I watched her yell for help for 2 hours one day. I heard her ask many times for them to call 911. But they never did do. Floor in mom’s room never was mopped. The tv was filthy it had some kind of drips all over the screen. They say they are giving her pain meds but I believe they were putting it in their pocket. Monda the nurse director is just blind to the whole thing. Or she’s just as bad. While visiting they were pretty attentive. She got 1 real shower in 3 weeks. The rest was just wash offs. She had a horrible rash on her bottom. I called a few times at night 7 times no one ever answered. If you love and care about your person don’t EVER let them be transferred here. They said they would call me about home care they never called. My mom passed away 7 days after bring discharged from this torture chamber.