LUTHERAN CENTER AT POUGHKEEPSIE INC

First off, I would like to stay anonymous, because my mother is still under the care of Lutheran Care Rehab, and I fear possible retaliation or mistreatment toward her for me speaking up. On November 8th, 2025, I received a phone call from my mom around 7:30 a.m., stating that she had been awakened by staff arguing loudly in the hallway. She told me that the night shift is often extremely noisy, making it difficult for her and other residents to rest. There’s a CNA named Lola, who wears a scrub cap, and has repeatedly displayed aggressive and unprofessional behavior. I have personally visited many times to have dinner with my mother and have observed this aide in the dining room, she curses at residents, speaks harshly, and carries herself in a very intimidating and angry manner. On one occasion, she told a resident to “move their blood clot.” I later looked up the meaning of “blood clot,” which is a vulgar Jamaican slang term used as an insult, and I was absolutely shocked that a healthcare worker would use such language toward elderly residents. I have observed this same aide taking out her frustration on residents for weeks, and my mother has told me that other residents have noticed it too. One resident even shared that after ringing the call bell one night, Lola stormed in and yelled, “What do you want?” in a nasty, aggressive tone. Another issue I want to raise is that Nurse Jennifer has also been extremely unprofessional and rude toward both residents and family members. Lastly, it’s concerning that most of the staff do not wear name badges, making it nearly impossible to identify who is who when reporting issues. I do want to note that Nurse Cassandra and the rehab department are great, but if you are considering checking your loved one into this facility, please be aware of these two workers. The lack of accountability and professionalism I’ve witnessed is deeply disappointing and completely unacceptable for a place that’s supposed to provide care and comfort.

I Just want to thank all the staff that has been helping my Mom as she is getting better & stronger my family visits her daily & at all different times She is well taken care of She is always clean She loves her meals She gets physical therapy daily It takes someone real special and strong minded to work at this kind of facility Alot of these places are short staffed and over worked they still come in and do their jobs tat the best of their ability I also know that some clients are never satisfied or appreciate The workers that are trying to help them I will highly recommend any family members or friends that are in need of any rehabilitation to attend Lutheran Care Center at Concord Village Poughkeepsie Thank You to all the staff involved in my mothers Recovery Kathleen Anderson. 11/25/2025

My mom was here twice. I am grateful for the entire staff who were sincerely supportive and caring. They made my mom feel comfortable during a very difficult time. The rehab team was by far impeccable as well. They made sure my mom went home at her highest level and gave her compensatory strategies for her to be successful at home. Thank you to all the staff that participated in my mom’s care.

My mother was there , terrible experience on 2 north this 1 aid was very lazy Spanish lady I think name was Norman who sat at the desk & watched my moms bell go off for almost 30 minutes I thought she was the nurse she was 1 of the aids , nurses eat behind the desk touch things so nasty very bad attitudes terrible experience , also 1 nurse who works mornings very rude & unprofessional overall TERRIBLE EXPERIENCE!!!!

I would give it a zero if I could. My mother paid 15K a month to be there. Broke her hip when she was there. Came back from the hospital after surgery, and the same night she fell again. They did not consider her a fall risk was the explanation. My mom crying out when she was near death. Hospice not called as the nursing home staff said the crying out was mainly behavioral. Not only was my mom not taken care of, but the residents resented that she was screaming. Came in the room and called my mom a bad girl. If you love your parent, do not send them here.