PAVILION AT VILLA PUEBLO, THE

My dad has been in the long term care since July 17th. The Summit Medical Consultants have been helpful with treating him for a contagious stomach bug and several other issues. They even helped with getting a bank to accept a POA.

My dad was just there. Understand he was grumpy and honary. The nurse Christina was just amazing and very helpful and caring. My dad was discharged Friday May23. Was sent home on med ride. I called and asked if he needed his oxygen to come home and they said that they were going to use one of theirs to get him home. Well sent him home and no oxygen at all. Not very happy and he had a life alert necklace when he got there and when he came home he didn't have anywhere and when I called and asked them they said that they didn't have it. I was able to get his life alert replaced.

My cousin spent 3 months in the nursing home side of the Pavilion At Villa. It's hard to adequately describe the place. The floor of her side of the room was filthy and sticky when she first moved in...sort of a leftover residue of some velcro attachment. I don't think the floor was cleaned the entire time she was there. The whole hall was in pretty bad shape. Several times I observed the dirty dinner dishes sitting in the cafeteria overnight. Yes, sitting on carts for the entire night. The bathroom sink dripped and was never addressed. It took a lot of prodding on my part to get her basic needs addressed. She had extreme dementia, but the staff either didn't know or chose to act as if they didn't know. After noticing that she hadn't been bathed for over 2 weeks, I was told that she "refused," and there was nothing they could do. I asked them to call me when she refused, had them put it in their notes, and put notes on the wall in her room with my phone number (I had power of attorney and medical power of attorney) so that I could make sure she agreed to be bathed. They never called and seemed more than happy to accept her refusal. My two requests were for her to be bathed at least once a week, and for them to put her phone in the charger at night and give it to her in the morning (she was bed bound). Well, the phone was often not charged for days at a time (calling the nurse's station to request help was usually futile (no answer). Her phone was actually washed, so I had to get her a new one. After about 2 months, we did manage to get her bathed regularly and have her phone available, but it truly took 2 full months to make it happen. She was a pleasant patient with very few needs, so I could never understand the ineptitude and lack of attention to her basic needs being met. Why would it take two months to get into this basic rythm? Sadly she passed after her third month there. I will say that the staff were, for the most part, kind and considerate, at least when I was around. We hear stories about the nightmare of Medicaid nursing home care, and they are true. If you have alternate choices, I encourage you to take them. Sadly, my cousin did not.

My mother went to the rehabilitation part of the Pavillion, and the experience was wonderful! The Physical Therapists, especially Robert and Ashley, were the best PTs I've ever seen. They were kind, encouraging and caring with mom, and she made huge progress in a matter of days. The nurses and CNAs treated mom like family, especially Natalie Carlo and her staff. Mom felt at home and truly cared for and did really well under their care. I highly recommend this facility!

Family member is receiving great care when we needed it most!