EXTENDED CARE HOSPITAL OF RIVERSIDE

The staff at this place are absolutely amazing! They treat your family member with such care and respect. They did everything they could to make sure my dad was well taken care of and recovered safely and quickly. The ladies in social services went above and beyond to help me with my dad especially Priscilla she is an amazing woman! The physical therapists reached out to me personally to keep me updated on his progress. Isaiah would text me detailed updates. The RN Tracy would stop whatever she was doing just to give me a hug and lend an ear when she knew I needed a minute. If I could give this place 20 stars I would! I highly recommend this facility to all families in the area who need a little extra recovery time beyond the hospital.

My husband was sent there from the hospital. He needed physical therapy and he has mild dementia. At first, I was having issues with communication. That’s why the fourth starts not five. Otherwise everything was great. They treated my husband very well. And if I had an issue, they addressed it right away. They had really great activities. And the physical therapy group was awesome. Tracy was one of his nurses and she was great. And also Rosalita was a CNA and she took awesome care of him. I would recommend this place. I just wish their communication would be a little better. When you try and call them, they only put you on hold and it’s hard to get through, but thank you for taking care of my husband!

I am absolutely heartbroken with the experience I have had with this establishment along with the treatment from the staff. I don’t even know where to begin. Firstly, if you are someone who lives out of state, do not send your family, friends, whoever here; you will not be able to contact them, laughed at for your concerns or left on hold for 20 minutes even though the staff knows (specifically) social workers wont pick up because they are in a meeting, and you’ll decide not to call at all because when you do, they wont’t help you connect with your loved one. Ive had bad and good experiences at nursing homes, as my grandparents sometimes have health issues and need the extra support and help. Unfortunately it’s never been this heartless. My grandma stayed here, and visiting the first time, I asked for my grandma’s room and I walked to her room, my grandpa shortly following. The second time I visited, I was asked to sign in, I said sorry, I wasn’t asked to sign in the first time. This really isn’t the big issue for me, but for others it could be! The second visit, I asked for a nurse, twice. I asked the receptionist. The nurse didn’t come, then I asked the worker who brought my grandma dinner, obviously not the right person but hoping she would help, she said she’d let the nurse know. An hour and a half later, no nurse. I was emotional because I had to leave California and this wasn't a reassuring depart and made me feel, ignored. I left worried, I told the receptionist the nurse didn’t come. I dont know what happened, surely my grandma would experience this as well. I wanted to ask the nurse if my grandma still had covid, could I give her a hug before i left? My grandma has memory issues and has good days, other times she wont know it’s her granddaughter talking. The few times she called me, but didn’t know how, she said she was getting out that day, when she was not. I called and tried connecting and someone said, “no she isn’t getting out today”. That same person laughed at me on the phone, I’m sad i don’t remember her name but when she answered, i asked her if she was my grandmas nurse and if she could tell me my grandmas name just to make sure I’m talking to the right nurse, mind you, i haven’t been able to connect to a nurse until now. She starts laughing, I’m about to cry cause its been a difficult experience and I’m being laughed at. I was hanging up and decided to tell the nurse “why are you laughing”, she said its because i called her and its a silly question. I have a hard time getting through to nurses to ask questions and the first time i get through to one this is what I experience. I authentically wanted to make sure this was my grandmas nurse and I got the right person, i could've gave my grandmas name if i had thought of that first. i don’t know when she will be getting out. I called and the receptionist almost transferred me knowing the social workers were in a meeting, i had to ask not to be transferred and found out, don’t call before 2:30. Gaby, thats the only name i remember sadly, i get that it’s a job, but work somewhere where you shouldn’t care about people? My grandma, she needs patience and support, the workers didn't provide this to me, I hope everyday they provide it to her. I hate to feel entitled to empathy from this place, to feel entitled to have some of that empathy shown towards my grandma. I feel she deserves to be treated well, I expected the workers there to do so and experience kindness in my interactions with them, but sadly, that was not my experience on any occasion, whether by phone or in person. I wish I could rate zero stars 😭

I was here about 1 month. The nurses, and just about everyone was the best. The ladies that ran the activities were the greatest! Most of the front office people were pretty good as well. Even the people that ran the Therapy gym and the stretching sessions were very helpful and had good attitudes!

My Dad was transferred here from the hospital for more care. I didn’t get to pick this hospital but if I had the chance I would choose this skilled nursing facility over and over again. So grateful to the entire staff from admissions to social work to CNA staff and LVN staff and Physical Therapy and they also helped my dad apply for Medi-Cal. I highly recommended this place for your loved one!