THE VILLAS AT ROBBINSDALE

So my mom was staying there and had a total of 3 falls each time the staff called me and stated no injuries. My wife stopped there one day after her fall and her bed had not been made and there was blood on the floor from her fall that still had not been cleaned up. This was 10 hours later. Not only that she had many bruises on her arm and hip. We had to tell them to call 911 as they stated no injuries and come to find out she had broken her hip and had fractured ribs due to the fall she had. Staff did not only not really check her out and stated to me that there were no injuries. The hospital she went to is reporting them to the state of Minnesota . Will update more when I hear from the medical director . No she has to have emergency surgery on her hip.

My brother-in-law, James, Gregory Salter was at villas at Robbinsdale for the last 4 weeks. He received awesome care. The people were super nice. He said the food was great. The facility was clean and the social Worker Merry Knew what she was doing, and took care of everything for us. We would highly recommend this care facility.

My mother was a resident for approx 1 month. She was talked down to, yelled at telling her she'd have to wait in her soiled/wet briefs until someone could "get around to changing" her. They pushed my mother to tears on several occasions. I want to obtain legal representation, but she (mom) wants to try to put whole experience behind her. DON'T entrust these ppl to take care your loved ones!!!

I really liked the nursing staff and the other folks have been very kind to my boyfriend. I am thankful they are so helpful and respectful. Unfortunately, his condition was made worse, he never actually had an interaction with a doctor. I never got any calls either from a doctor. I am his contact. He is much better now that he is home. He couldn’t walk while in there- now he’s walking after being home for 3 days. I wonder what the insurance bill will be? I wonder a few other things. I will be contacting Villas for some answers this week.

This place is awful. If you can avoid either being here or putting a loved one you actually care about here then I strongly encourage it. This place being known for their food is a joke. They fed my mom chicken nuggets and chips for lunch and then told her that was what was for dinner as well just today alone... So far my interactions with the staff are mixed. One young man at the front desk was very lovely and helpful today when I approached with a few questions. The first day I came to see my mom however the woman at the front desk spoke to me so incredibly rudely it was wild. Bare in mind, I hadn't said anything other than "Hi, my mom is here and I have brought her a few things to make her more comfortable" and she cut me off in a way that was super surprising to both my partner and myself. She then proceeded to talk really slowly and intensly at me as though if she hadn't I was going to be too stupid to understand her. I understand Healthcare is a hard profession to be in right now but this facility needs some more funding and some help. Run, don't walk away from this place.