EMBASSY OF SAXONBURG

My husband was transferred from another facility that was neglectful, and it almost cost him his life! Embassy is smaller, all the aides and nurses interact with the residents. They take time to know names and a little about who they are. My husband is happy and well taken care of. I saw concerns in some of the reviews about the urine odor. That happens at nursing homes, but it's not like that all the time! I'm very pleasant! Highly recommend

My family chose this facility for our father due to the ratings. Originally everything seemed amazing, The staff seemed amazing with the exception of Alex, who was always very short however the nursing, dietary, therapy and life enrichment department made it a clear choice for our family. The residents all seemed happy and occupied with their time. Within 2 months of placing my father there, The building had a change of administrators Three times! This was especially concerning. However, what became more concerning was learning that the director of nursing had resigned as well as the director of life enrichment within the same week. The results were obvious my father went downhill very quick. The facility has essentially given up hope on their residents. From the time we placed my father in this facility to 2 months later, it has been a 180 change. I honestly believe that the lack of leadership this building holds had a key parked in my father’s downhill demise and ultimate passing. He went from participating in every activity that the facility had to sitting in his room because they chose to do away with the activity program that he had become accustomed to.

The staff is absolutely super friendly, patient and helpful except for a few individuals that definitely make you feel like you’re bothering them … (There are always a few bad apples)… 5 stars for most of them. The odor hits you like a wall when you enter. Urine and diarrhea. OMG it takes your breath away. There was a mop and bucket in the hallway with black water. Change the water often, get a clean mop for goodness sake. The place needs a complete heavy duty cleaning and disinfecting from top to bottom. Remove all carpeting. It’s absolutely unbelievable. I can only imagine what the kitchen is like. Again, the staff is very friendly and helpful for the most part. I think the employees must get used to the smell working there everyday. Not sure I ever could!

I had a family member there. That got the best care. Would highly recommend. CNAs and Nurses are FANTASTIC.. Can't say enough.

Horrible place! My poor mother was on terminal hospice here. They totally ignored her and could not handle her pain. Unbelievable neglect of a human being. We voiced our concerns multiple times. Nothing changed. I finally had enough and by the grace of God got her to another place for her final days. This place doesn't even have a clue about hospice care. I wouldn't put my dog in this place!