MARY, QUEEN AND MOTHER CENTER

I read a lot of the reviews before responding and sharing our experiences. My mother in law moved in July of 2021. She was on hospice. Within a couple of months with the improved care she was taken off Hospice. We would come to visit at different times of day and she was always well cared for. I remember nursing homes from my childhood they smelled terrible. This facility NEVER smells bad. I don’t quite know how they do it. Mom wears depends and she has never had a complaint about supplies or care. I always find the facility to be very clean. My one ding is the food. I have never eaten it but it looks unappealing. Not that I would expect a 5 star restaurant or anything. It’s just not particularly good looking, not that mom has ever complained. The staff are always happy to answer any questions. They call promptly if any problems arise. I have no concerns about the care mom receives. She’s in a wheelchair. She’s never had a bedsore or anything.

I was taken there from the hospital, at 7:00 p.m. I had just had a total shoulder replacement. When I got to Mary Queen they did not have any of my medicines which included my pain medication for my surgery. I did not get a pain pill until 8:00 in the morning the next day! There were other issues too but I'm not going to post those.

This place should receive a negative score. The nursing home is on the same campus as an independent retirement apartment facility and an assisted living facility. My mother lived in the independent retirement apartments for 21 years and absolutely loved it. The administrator at Our Lady of Life, Ann Jones, is amazing. She knows every resident and truly cares. When it was time to transition to a skilled nursing facility we chose Mary Queen and Mother, because we thought it would be as good as Our Lady of Life. And my mom previously volunteered over there and would not consider another facility. While we understood she was moving to a different type of facility; never did we think it would be like night and day. Is it expecting to much that residents would be respected in an environment where caregivers were friendly or at least answered when they were spoken to? Mary Queen and Mother, is the absolute worst. I’ve heard people say all nursing homes are horrible and I can’t speak about other homes. But, I can speak on this one. The facility is the most unfriendly and uncaring facility. Families believe they are placing their loved ones in a caring facility where they will be respected and treated decently. Not the case. Once inside the facility, they are pretty much on their own. There are little to no activities and they are talked to and treated as if they are burdensome. As of May, families were still not allowed in, despite being fully vaccinated. I’m sure they are holding on to the COVID restrictions because they really do not want families inside. And I know why. They don’t want families to see first hand the poor level of care they provide. The administrator, Shari Kruep is like a ghost administrator. I’ve heard many complaints yet never once met her. I’ve heard she hides out and doesn’t give a care about the patients. This I can believe as she only answered one of my many many emails. And, that was after I wrote to the CEO. And, the one time when Shari Kruep responded it was a canned answer never really addressing any of the concerns. I also heard that the CEO is aware of how bad she is from employees who are obviously disgruntled but we were told nothing is done. And, while the CEO did finally respond to my concerns, it was too late. We had decided we had to get her out. And they thought the reason is because we were not allowed inside the facility. That was a huge concern. But, after getting in to retrieve her belongings I was appalled at the tiny, filthy room that we were paying $9000.00 a month. No wonder they don’t want family in. I’m sure if we had been allowed in it would not have taken us three months to figure out we needed to get her out of there. We made the decision after going to her window to check on her, she was always in her chair with her pants down. We would ask her why and she would say she got tired of waiting for someone to come help her, so she just did the best she could. Or, they would tell her she just required too much care. Or, try to insist she wear a diaper when she is 98 years old and working very hard to remain independent in her use of the restroom. She was told it was too much to help her pull-up her pants. Or, cut her food. She told an employee she needed help cutting her food. The employee told her she needed to learn to do it herself. Really? The sign above her bed says, Needs Food Cut. The activities consisted of 25 minutes weekly of Bingo. Other than that, they sit alone and isolated. And she was forced to wear clothes that were not hers because her clothes disappeared. There were a few aides that were kind, one male nurse was very attentive, a friendly housekeeper, the religious coordinator was very good, and two older ladies that worked the front desk in the evening were very helpful. Thank you to those folks because they were the only bright lights in her miserable three month stay. The archdiocese needs to open their eyes and look within that facility. Shame, shame shame on the archdiocese.

My grandmother was transferred here after being in select care. After making lots of progress at her former care facility she spent two days here and became dehydrated. Her blood pressure dropped so low that she had to be rushed to the ER. When I spoke to my grandma she said she was treated horribly by the caregivers. I would not recommend sending anyone that needs substantial care to this facility.

This facility is a totally a joke. Your life & time is a joke for them. They needed help since they don't have enough employees to work, so they contact us from agency, 1. My first complaint is after arriving at their facility they couldn't gove me the assignment, their nurse saying everybody is not herr yet, when everybody get here , she might send me home. What a joke! But i was lucky enough someone called in, so i ended up staying. 2. My second complaint is worse. After arriving to their parking lot for 45 minutes ahead of time, went in at 5 minutes inside the building, I got there before anyone get there, they didn't have name & the other agency stuffing as well, when finally everybody arrived, they sent me home & the others..This is a joke? The gas is expensive, the miles, the tearing of what we add to our vehicle, if they don't want the help, why even bother as to drive all the way, we lost money for the game they played. I WOULD NEVER RECOMMEND THIS PLACE. 3. After they canceled me, I told their own stuff nurse to cancel me, but they still haven't cancel me..you kept calling & calling but you can't get through them, or even that they will not fix it..Anyone here from agency, don't waste your time driving their