GREENFIELD CARE CENTER OF SOUTH GATE

In my opinion, Greenfield Care Center crossed the line from negligence into potentially unlawful behavior—and my father received a dangerous discharge, not a safe one. Administrator Hilda Carrera attempted to pressure me into private pay twice during active Medicare appeals. She even handed me a bill for $11,100 with a credit card form attached, and only after I objected did she call it an “estimate.” The California Department of Public Health (CDPH) investigated Greenfield three separate times during my father’s short stay, including after discharge. In my opinion, social worker Vanessa played a central role in this misconduct. She ignored discharge-planning emails for over a month, deflected responsibility (even blaming Livanta), and failed to initiate a proper discharge plan when Medicare coverage was at risk as early as June 4. I also believe she made sure my father was sent to the wrong type of specialist after discharge, which I feel was unsafe. When I involved Adult Protective Services, the Ombudsman, and even the police, the misconduct continued. An officer taking my statement was told—falsely, in my opinion—that my father could not be released because we “owed payment.” From what I understand, Medicare-certified facilities cannot detain patients over payment disputes during or after appeals. Even after we won the appeal, Greenfield stalled discharge, ignored emails, and dragged their feet. They also pushed a false “plateau” narrative to justify ending rehab. A separate physician confirmed my dad had not plateaued, yet they continued this story and refused to identify the physician they claimed made the decision. In my opinion, Hilda and Vanessa worked together to use deception, delay tactics, and obstruction of medical care to try to force private pay. To me, their actions came across as cruel, retaliatory, and in total disregard of patient rights and safety. The only time Vanessa ever acted was when CDPH intervened. I personally see both Hilda and Vanessa as fake, manipulative, and, frankly, evil in how they treated my family. We didn’t want a fight—we wanted a safe, legal discharge. Instead, we were met with lies, manipulation, and, in my opinion, a discharge so unsafe it put my father’s life at risk. If you are considering this facility, proceed with extreme caution. And if you’ve experienced similar mistreatment, I encourage you to speak up. No family should have to go through this.

My experience was great at Greenfield I miss my little angels 😇 I miss you guys hopefully I'll see you soon I think I'm just going to make up an appointment so I can go see you guys hi Vanessa say hi to my angels for me 🇵🇷🇲🇽🇨🇺😘

I've never met a more dedicated and friendly social worker than Giselle! She's truly a blessing to the facility, patients, and families she helps. I highly recommend this facility to anyone looking for a place to trust with their loved ones.

My brother was in Greenfield SOUTHGATE he had to go to the hospital when he came back from the hospital they stole his clothes and his radio the Social Worker kept saying he’s going to find his clothes and his radio, as of today the social worker keep giving us the run around . . They put my brother on old clothes that they had in the storage room. So I got fed up and brought my brother home . As of today we keep calling down there to get his clothes and his radio and they keep giving us the runaround. The facility is clean. The nurses are nice but the social worker, should be a shame of her self on how she handles patient care . Again as of today, the social worker is still giving us the runaround when it comes down to getting my brothers clothes . Five stars to the nurses five stars for cleaning one star for the administration, no stars for the Social Worker . What a joke.

I was a Patient Here & had the best experience, the Whole Staff is Friendly & Wonderful 😊