WINDSOR HAMPTON CARE CENTER

If I could give this place zero stars, I would. They are rude, disrespectful, and the lack of empathy for being caretakers is outrageous. I could literally go on and on. Do not place your loved one this hell hole. This place is a joke. Please keep looking for a better arrangement for your loved one. Taking anybody to this place is a death sentence.

My father was brought here for end of life care/comfort care. This is one of the worst facilities I have ever seen. The staff clearly does not care for their patients and they don't maintain good communication with each other or the families. I had to beg them to come in and care for my father and at most points, they would become rude and come up with smart remarks. They would thrash around my father, poorly administer medication, and they were just not delicate at all when it came to caring for him. The staff here can be summarized up into three categories: either they do not know what they are doing, they do not care about what they do, or both. I even had to talk with the administrator about the type of care my father was being given and he just came up with excuse after excuse after excuse and stated he will have a meeting with his staff. This place genuinely needs to be closed down because they treat all of their patients this way. The morning staff was better but it does not compensate for the atrocities that the night shift did. Luckily we were able to get my father to a facility who was much more caring. If Kaiser tells you this is the only place you can send your loved one, you need to fight it till the bitter end because this place is falsely advertising their facility through their photos and descriptions of the care they give. I'm giving this place one star because it will not allow me to give any lower of a review.

Hampton care center is a pretty chill place to be at , my sister needed treatment there and when I would go visit I liked the clean building, the staff was outgoing The services were rendered as needed . Please check them out

Horrible, all I have to say. Not well maintained, I have been to other nursing homes and this one has yet to be the worst, the staff is also very unprofessional. The smell in the facility is disgusting, I understand is a nursing home but like I mentioned I have been to others and it could be better.

I've never experienced neglect of a patient before, until this past month..... sending a loved one here would be a HUGE mistake. My mother in law (MIL) had to go here the weekend after Thanksgiving, recovering from leg surgery. Please keep in mind, my MIL had stage 4 cancer, and in so much pain from the surgery and the cancer, she was not able to take care of herself. My husband and I live so far, and with work and kids, we weren't able to visit much, so I was relieved knowing she was in a place with skilled nurses to help her recover enough to start walking again..... but I never knew a medical center place would allow their patient to waste away and slowly die with so much pain, and not even care to get her help. There were signs of neglect...While she was still in the hospital, just a day or so before being checked into the facility, I had put her hair up in a bun, to get her hair out of her face.....flash forward almost 4 weeks later in this facility, she still had the same extremely matted bun, and my sister in law said she still had the same hospital socks on that she came in with. I don't think she was ever bathed, and after the long stay, she ended up with extremely large bed sores, sepsis, and MERSA. Again, I didn't get to visit often, so it's difficult to get a good idea of the issues in full, but the couple times I did, she was constantly in tears from the pain, and the pain caused her lack of appetite. Her sister told me she was only getting 2 pain pills a day. When we did visit, which was usually after 6pm, we find her laying there either asleep or crying, with her food tray just sitting there, for who knows how long. When my MIL would get some bites in, she said the food was horrible, but that's to be expected of a medical setting, I suppose, and the least of the complaints. Towards the end of the stay there, I was able to see her less than 2wks apart, and she had deteriorated so quickly, she was just skin and bones, and so weak, still in pain. She couldn't do anything for herself, and she was so thirsty, but no one was there to help her drink, until we got there. One nurse was discussing her surgery leg with my sister in law, and didn't even know which leg it was. One nurse told my aunt that she was eating fine, but not drinking, which was completely wrong (see last paragraph). One night, while leaving, I had to (what I felt like was) bother the staff member behind the desk while she was on her phone, to request to speak with the social worker in the morning; the staff member said she was texting with the social worker at the moment and would tell her to call me, which she never did. This was just some of what I've witnessed, not to mention the dilapidated interior, nor the lack of staff and lack of security at the front desk. I can't imagine what it's like being a patient. My MIL was finally taken out of there, to be placed back into a hospital, where she was finally given the proper pain meds she needed to peacefully pass away just days later. If it weren't for that facility, I believe we would've had more time with her 😭