VALLEY NURSING CENTER

Do NOT recommend. Zero stars if I could. My mother was sent here from Frye 2 and a half weeks ago for rehab. She was supposed to have physical therapy Mon through Friday to work on mobility. Therapy missed multiple days and therapy consisted of sitting her in a wheelchair. Staff refused to assist her in bathroom trips, glorifying a diaper and bed pan (she used neither prior to Valley) One nurse even stating if they were taking too long to respond to her bathroom requests she should utilize her diaper. She was discharged today and my mother couldn't take a single step unassisted. We had to physically carry her up two flights of steps and shes COMPLETELY IMMOBILE. She's actually in worse condition than she was leaving Frye 2 and a half weeks ago. Too many complaints to list. If you love your family member, DO NOT SEND THEM HERE.

I have a couple issues: my mom went 15 hours without any of her medication, and they slapped a diaper on her first thing, so they didn’t have to take time to let her use a bed pan or get her leg brace on so she could use a potty chair. When my mom called and said she hadn’t had any medication, the nurse who had fussed at her earlier in the morning when she had to respond to the call button ( rung several times) that my mom needed to understand that they only had two people on her floor. The nurse who fussed at her then proceeded to lie to me and tell me they were not short handed, I said if you aren’t then why was my mom left in a feces filled diaper and forced to ring the call button several times to get assistance? Do not send your loved ones here. Find another rehab center.

My son Andre is a 33 year old Army Veteran that was involved in a hit and run accident in March of 2024. He was sent to Valley Nursing and Rehab Center in Taylorsville,NC for almost 6 months for ventilator weaning.The support and training that I received from the Valley team of professionals on how to care for my son at home is priceless. I am so grateful for everyone that was a part of the A-Team (TEAM ANDRE)taking me under their wing to make sure I was confident in my skills on caring for my son at home. I was trained on everything from ventilator maintenance and trouble shooting, wound care, tube feeding, catheter care,positioning and techniques for keeping him clean and comfortable. We have been in the comfort of our own home now for almost 2 months preparing for the celebration of his 34th birthday this month😅. Everyday our focus is on continuous healing and pampering for our son. I am so grateful and blessed that GOD sent us to the VALLEY💜

This nursing home is severely short staffed. There are so many bugs and critters crawling around. Patient to staff ratio is very unsafe.

I have tried reaching someone to speak with in administration for over a week and no response. Staff apologized but no excuse in leaving multiple messages and no return call.