Harmony at Reynolds Mountain

The facilities are nice - do not be fooled. We moved my mom there earlier this year into assisted living. She got very little assistance - just checking on her every once in a while and they would find her on the floor. Same thing when we moved her to memory care, only checking on her sometimes or parking her in the hall. I had numerous problems with the admin staff. Sales/marketing would tell us something, once we moved her in, found out it wasn’t true. Admin would not submit the paperwork to mom’s long term care insurance so that she could get reimbursed. Charged her extra because we left a piece of furniture in her AL apartment because we were told that Habitat for Humanity would take it. Staff had a lot of turnover, when we would say that someone promised us something, we were told that person no longer worked there. The piece of furniture was not moved to her memory care apartment, but moved out when someone wanted the AL apartment. After we moved mom out of the memory care unit and I completely cleaned out the apartment, that same piece of furniture was moved back into the memory care apartment, so they charged her for rent, even though she was no longer living there. They had taken so much money out of her account that we had to get our bank to reverse one of the auto payments and we had to fight with corporate offices for months to get the remaining overcharges. There are other facilities in the Asheville area, send your loved one to one of those.

Harmony at Reynolds Mountain is a beautiful IL/AL facility. There were many struggles until Jamie (Ex Director) and her wonderful team took over. I am there almost weekly and I personally see the care that they have brought into this building. I see how happy the residents and the staff are to be there and the interaction between them shows how much the staff cares about their residents. Everyone is so nice and friendly from the kitchen staff up to the management staff. There are so many activities for the residents, staff, and vendors. This team truly loves their jobs, their vendors but mostly their residents. I would like to thank each of you for the wonderful job you are doing for these residents!

My 98 year old father has been at Harmony for over two years now. Since the new director began nearly a year ago, there have been so many improvements in all respects: staffing, resident care, dining, and activities. The public areas, inside and out, as well as the individual apartments are very clean, and kept in excellent repair.The residents and family are treated respectfully, by all of the staff, and any concerns are taken care of quickly. There's always a staff member to assist when you need them. I'm very confident that my dad is in the best possible hands, and really can't say enough positive things about the people, and facility at Harmony at Reynolds Mountain.

My Mom was an assisted living resident at Harmony for 6 years (she passed away in June). There were some challenges during some of the years, however since the new Executive Director came on board in October, 2024, the facility has made a dramatic turn-around. The management team has worked well together to make it a great place to live (and work). The nursing staff, in particular those who work the second level desk on the A.L. team, are fantastic. The activities available are varied and interesting for those seniors who participate. Mom partook in many of them and was happy for the social interaction. My thanks and kudos to Jamie, Tonia, Kitty, Kevin, Brittany, Michaela, Jenn, Jennifer B., Tina, Leslie, Trish, and so many others that assisted Mom, especially during the last few months.

The staff is wonderful to speak with, very polite, and personable. The food here is horrible and not supportive of a healthy diet for residents. Dining is not a good experience. So many meals per day, whether one or three, are a requirement in your rent that they do not waive, but healthy meal selections for the dietary needs of residents are not met.