The Residence at Brookside

We are thrilled with the decision to move my mother-in-law to Residence at Brookside in Avon. From the moment she arrived, she felt welcomed by the friendly, caring staff who go above and beyond to make sure everyone feels at home. Residents came knocking and introducing themselves within hours of her arrival. They create a feeling of community. Some fun highlights to mention are the daily social hour where residents, friends and families can come together chat, listen to entertainment and sip a drink if they wish. My mother-in-law is very pleased with the dining. There is a variety of tasty options that are served fresh, Ever day she has the chance to be served in a cozy restaurant atmosphere. Unfortunately, my MIL broke her ankle the day before she arrived. The medical staff was attentive, responsive and made sure her needs were met. It gave us all a piece of mind that she is in good hands. All in all, it's a fantastic place and we are happy to be part of the community.

After many years of living at an Assisted Living facility in New Jersey my mother made the move to Brookside a couple of months ago. From the moment she arrived, we felt welcomed by the friendly and compassionate staff. They took the time to get to know us and made sure that all her needs were addressed. All the amenities are top-notch, and it’s clear that much thought has gone into creating a space that promotes both comfort and independence for all residents. I could not be happier that the staff at Brookside has made this move almost seamless. Having years of experience dealing with Assisted Living residences, it is rare to find a place that combines excellent care with a real sense of warmth and compassion. Brookside delivers on both.

A five-star rating is in order for The Residence at Brookside (Avon, CT) as it has served and continues to serve the needs of my beloved 88-year-old Aunt. Big shout out to Reflections Director Kevin Baird and his staff as they helped us transition our Aunt from a lengthy stay at a rehabilitation facility back to Brookside this week. Not only did Kevin maintain excellent communication with our family throughout my Aunt’s illness and recovery, he visited her at the rehab venue and accompanied the Brookside driver to transport our Aunt safely back to Brookside upon her discharge from rehab. What’s more, Kevin’s Engagement Assistant, Shelby, decorated our Aunt’s bedroom door with colorful signage, streamers and mini-balloons, welcoming her back to her home at Brookside. Special thanks to Agnes and Juliet for coordinating, supporting, and monitoring our Aunt’s medical condition and connecting our Aunt with a variety of health care professionals and service providers. Additional gratitude to our dining room server, Jennifer, who is always pleasant, kind, responsive, and attentive during our meals at Brookside! The entire kitchen staff has been wonderful, and the food is very good! Kudos to Tahira at the front desk for being polite, friendly, and helpful every time we walk through the front entrance! Sincere thanks to the Brookside van drivers, Jean and Rick, the activities director/s, the custodians, and once again, to the Reflections staff including Charmaine, Ann and others! A nod to Stacey Tucci for her high-quality management of Brookside! Keep up the exceptional work, Brookside!

My parents have been at Brookside for nearly two years. There are a lot of good things to say about the nurses, nurses aides, the wait staff, the kitchen staff, the facilities maintenance and housecleaning staff, etc.. They work together to make the place feel warm, safe and comfortable by treating the residents with kindness, patience and respect and doing their jobs well. But here I want to especially thank the activities staff, particularly Tonya and Maria, and Jean in transportation for getting my mother back to gardening. Brookside has raised beds and front porch railing flower boxes - perfect for someone with her mobility challenges. The staff made the most of these facilities by deeply involving her and other resident gardeners in the entire process gardening process – from planning what types of plants would go in each box, to bringing them to the store to select the plants, to physically planting them. This is her happiest spring in years.

Our family had such a great experience during my dad’s 6 week respite stay at The Residence at Brookside in Avon. From the moment he arrived, the staff made him feel truly welcome and cared for. The food was always delicious, he looked forward to mealtimes every day! The caregivers were so kind and attentive, and the activities kept him engaged and happy. It really gave our family peace of mind knowing he was in such good hands. We’re so grateful for the team there and would absolutely recommend Brookside to anyone looking for respite or long-term care.