Brookdale Bend

After much debate within the family we decided it was time to place my wife Alice in a Memory Care facility. I reviewed 8 facilities in Bend, OR and personally visited 5 of them. Brookdale stood out as reasonably priced, properly staffed with attentive individuals, warm private rooms, nutritious food, a full schedule of resident activities with numerous field trips and a caring place for Alice. After her placement my great impression remained and increased as I worked more closely with facility's management and staff. I'd highly recommend Brookdale to those with a family member needing help in life's later year's challenges.

My father was in memory care at Brookdale Bend facility. Initially his care was good and what one would expect but then after a few months began to deteriorate. We would frequently find his restroom and bedroom filthy with urine and dried fecal material. His clothes, bed linens, shoes and other items were frequently missing. When we tried to address some of these various problems with the executive director, she would make excuses like “I thought you were donating those” and she was not helpful in solving the other issues with the cleanliness and the staff. She ultimately retaliated by redoing my father’s care plan and increasing his monthly rate. At this point I felt we could no longer address our father’s care without retaliation from the executive director by increasing his charges. I was left with no other choice than to move my father to another care facility. It is obvious to me that this organization is just out for profit and not for the well-being of their patients. I found a good resource in the Oregon State Ombudsman however you must keep good records and involve them early on as they will not go back and help with previous billing issues. They are a good resource and will advocate for patients and families that are in long term care.

We can't say enough positive about Brookdale and their team. Tina and Amei helped us work through several tough issues while relocating our mom to Brookdale. Once settled they have continued to assist getting our mom out of her room and busy with the many activities they offer. Thank you. Thank you!

I had the pleasure of seeing Amei again and meeting Tina. I was shown around and was very impressed with what I saw. I even had the pleasure of meeting a few of the residents. One of the hardest decisions to make is getting ready to place a parent.

Brookdale has been such a good place for my mother. She has been a resident there since September 2022. In the beginning under the old director we had some concerns. The current director Amei has been there for a while now and has totally turned the place around to a top notch facility. The staff there is so caring and do a great job. The activities director keeps the residents busy and their minds challenged. The Nurse Tammy does an excellent job also. It puts my family at ease to know mom is being well taken care of.