Brookdale Concord Parkway

My aunt has been in the memory care unit for some time now we visit her a lot this place is amazing Sofia is very kind Brittney is very creative with the residents her activities always put a smile on my aunt face she enjoy her spa days and she has also been posted on the Brookdale facebook page cooking and painting I enjoy that the activities allow her to engage and she even has other residents as friends. I recently visited and my aunt spoke so well about the fried chicken I could not believe being in her condition she would remember fried chicken I would love to meet the chef I did always appreciate Pam she is very professional and has always been kind to my auntie I could not give the facility a 5 star because of the strong smoke smell near the front door from a staff member it was the weekend and she stood by the entrance and was smoking a cigarette the smell lingered on her as well as the community it was not very professional I do know this young lady name and will speak to management i do know managers may not work on weekends but the staff should adhere to the policy other than that I appreciate the memory care staff and it’s always a pleasure to know your love ones are cared for.

My mother has been at Brookdale in Memory care for over a year now. The staff is caring and very attentive. The facilty is very clean and welcoming. They have a lovely patio area that the residents can enjoy. I can rest easy knowing that my Mother is very well taken care of. I highly recommend this place for your loved one.

I recently was appalled at the bookkeeping methods used. From improper posting between accounts resulting in unnecessary late notices, phone calists, etc. I have spent many hours going over the billing and payments for my loved ones. Due to previous employees, I think Brookdale should perform an audit. I was actually told payments are misapplied when there are are couples living in different rooms.

Beautiful community and the staff there has been so accommodating. Their community rep, Blake, has always gone above and beyond to help families and even support them with resources if their place is not a good fit. This person has the heart of a true senior care representative.

Yesterday, I had to move my sister from a private room to a companion room. I was told to be there by 2:00 and I was. Blake had already moved the heavy things from her private room to the semi private room. This man has been nothing but help from the days before I moved my sister into the assisted living part of Brookdale! I was in a bad situation . My sister lived in Washington State and I had to move her closer to me. She had no children and her husband had just passed on. I think the Good Lord put me in touch with Blake. He was honest with me from the beginning and said this was a Blue Collar place and that was just what I wanted....this was 5 years ago. He has since been a part of all the moves I've had to do for my sister. He had her room cleaned out in no time and made my life easier than I had expected! This man has been a marvel in my life making it easier for me in the past 5 years. I couldn't have done any of this without him! Kudos to the kind and wonderful man he is!