Rock Island Village

It has taken me a while to write this review but felt it is time to do so. My Mum and Dad became residence of Rock Island Village Assisted Living back in 2021. My Mum passed away 6 months later. As time went on, my father was moved into memory care. I visited my Dad often, I could see the level of service deteriorating. I also noticed the extreme staff turn over at Rock Island. I had the opportunity to eat at Rock Island with my father and I couldn't believe how bad the food was. Rock Island told us that only one of us was allowed to call to check on our father. The rest of the family was not allowed to call. Some of the staff at Rock Island were very rude! We eventually moved our father to another facility. Before we moved our Dad, we noticed his gold wedding ring was missing. I wouldn't recommend Rock Island Village Assisted Living to anyone. Our father is getting much better care now.

The staff at Rock Island Village are very compassionate and really care about the residents. My mother is very happy there and I know she is in good hands. My sister and I are very picky and know they treat our mom like she was their mom. My mom had a shower, hair done , pedicure and manicure all in one day and they sent a picture of her and she was smiling. They are the best! The staff go above and beyond their job duties.

The staff at Rock Island Village have worked with our family to provide care in a unique situation. My mother in her nineties has cared for her son with disabilities for fifty years. When the need for support moved beyond my ability, we worked with an in home caregiver for as long as possible. Two years ago they moved into an apartment at Rock Island Village. The staff's support has allowed Mom to continue to care for her son. He's worked at the Sheltered Workshop for 25 years, and their support has allowed him to continue working. Hesitant about the move at first, Mom now tells everyone this was her idea.

I had a friend residing here and visited a few times. The facility was clean, the grounds were well kept, and the staff were kind. They even let me bring my dog in to visit! Once I attend a trick-or-treating event for Halloween; the residents seemed to really enjoy seeing the community members bring their little ones in all dressed up. The staff even got into the fun by dressing up. The facility is well decorated, my husband has eaten there and loved the food, and the units are very nice.

Visited with my aunt who resides there. It is very clean with comfortable living atmosphere. Desk help and nursing staff are very friendly and helpful. I would recommend this assistant living place for anyone needing there services.