Brookdale North Glendale

This isn’t senior living. it’s suffering. My grandmother’s 2nd-degree burns prove it That wasn’t a typo. And yes, you read it right. My grandmother was handed “soup” so hot it left her with second-degree burns through her jeans. Common serving temperature for soup is around 160 degrees, hot enough to cause instant injury. And yet, in a building full of seniors who often need assistance, Brookdale thought it was fine to serve it unmonitored and unchecked. The cruelty didn’t stop at the spill. They left her sitting in those burning jeans, never acknowledging her agony, never calling us, never even filing an incident report. For more than 16 hours, her blisters and swelling worsened while staff passed the blame instead of wrapping her wounds or getting her help. And when the ambulance finally showed up? That was only because we arrived and demanded it. The paramedics took one look and said it themselves: these burns were so severe she needed the burn unit. Now, for almost two weeks, she’s been forced to endure painful scrubbing and cleaning of her wounds, all because of Brookdale’s negligence and inaction. Sadly, this isn’t an isolated incident. So before you consider sending your beloved family member here, ask yourself: Am I willing to ignore these red flags? Food served at scalding, unsafe temperatures No immediate care or family notification after serious injuries Basic dignity and personal care neglected Leadership instability and no accountability Families deserve more than glossy brochures and staged photos. My grandmother’s burns, and the suffering that followed, are the truth of Brookdale Senior Living. If corporate won’t act, then families like mine will keep telling the truth until someone listens.

I was so impressed when I walked in to the community today and was greeted so kindly by the team! It was clean, smelled clean (this is key) and the residents were engaged and happy! Knowing that there are caregivers and activities managers that have been there for 17 & 20 years speaks volumes! Take care of your staff and they take care of your residents. Never fails! Way to go Brookdale N Glendale- I appreciate the attention to small & large details ♥️ Keep up the good work!

We are so happy that we found Brookdale North Glendale. The facility is very clean and beautifully decorated. The management went above and beyond to help us through our stressful transition. The caregivers are amazing they treat your loved ones like they are their own family. There is a lot of interaction and activities to keep the residents active and happy. Brookdale North Glendale was the perfect choise for us.

Thank You Michelle for the wonderful visit to your community. As a senior placement advisor, I was happy to see how well the residents were treated at your community, and all was very clean. Keep up the great work. You are a "perfect" example setter. Thank You!

I was referred to Brookdale North Glendale by A Place for Mom, as I was hoping to transfer a relative from his current facility to one that has only memory care residents. I toured 6 facilities; ones that had memory care as well as assisted living, and ones that were memory care only. The minute I walked into the peaceful, joyful atrium at Brookdale North, I knew it was a very special place, and that I didn't need to look at any more choices. Brookdale NG is small - around 38 residents live there. This means that the staff who work there (several having worked there for many, many years!) get to know each resident and truly work to meet their individual needs. The central rooms, to which each wing joins, are brightly colored and spacious. As I said, there is a beautiful atrium with a tree and plants and birds (in cages :). This space is far from the "industrial" feeling I got from other facilities. It is homey and inviting. The residents' rooms are small, but well laid out. This is an older facility and the inviting nature of the rooms in general is reflected in the older approach to house building...in my mind the newer facilities often feel sterile. But the most impressive part of Brookdale NG is truly the staff. Sylvia Leatherberry, the Sales Manager, went out of her way to meet with me 4 times (once even on her day off) to be sure that her facility would best meet my relative's needs. She was informative, frank, helpful and gracious. After much deliberation, my relative decided to remain where he is living, and Sylvia's response (this after we had filled out all the paperwork!) was that she wanted what was best for my relative, and she truly meant it. You don't meet people like this in sales very often. Each staff member I met there gave me this same confidence that my relative would be well nourished physically and emotionally at Brookdale. If you are looking for a residence for a family member who needs memory care, I highly recommend you spend some time at Brookdale NG. I believe it is the kind of place you and your loved one would feel at home.