Carolina Reserve of Hendersonville

I am currently visiting as a pet therapy volunteer with Hospice. Each time I arrive my little dog Zeke is happy and excited to go inside. These are good instincts. We often visit with several residents who love to pet Zeke and talk about their own dogs. It’s a very pleasant visit and the staff at Carolina Reserve are lovingly supportive and dedicated to their residents and their guests.

Sharlyn was so helpful as I navigate the assisted living process with my parents. Everyone she introduced me to is clearly there for all the right reasons and all have a deep regard with the residents who they call and treat like family. Sadly I've had to reduce my rating from my original post. Move in experience has been abysmal. I was told a room was ready last Wednesday. It is Tuesday and I couldn't move my parents in yesterday because of things not completed in the room that was supposedly ready last Wednesday - the day we started paying so we could reserve the room until I could get my parents moved in on Monday.. This morning I am getting promises that I can only hope are kept.

Sharlyn and Courtney are extremely professional. They gave me a tour, answered all of my questions and put me at ease with the process of moving my father here from out of state. I had a Health Care Consultant accompany me to this visitation and she was throughly impressed with the facility and management.

There simply are no words that are adequate to give Carolina Reserve at Hendersonville enough credit for all they have done for our mother in her last years. Thank you so much. Our story started in the early days of covid 19. Our mother had rapidly declined in the months leading up to the pandemic and a discussion had been on going to try to do the best for her health and safety for a few years. She had started to wonder and had suffered a number of falls while at home, being confused and only wanting to sleep all day and wonder all night. This was exhausting for our elderly father. At this early stage of the pandemic, getting an elderly person into an assisted living facility was difficult at best and impossible in most cases. Mother’s doctor suggested Carolina Reserve of Hendersonville (CRH) as a good option, if they would be willing to admit a new resident during the pandemic. After a number of phone discussions, an agreement was made that CHR staff would be sent to evaluate if they would be able to adequately care for her in the pandemic. A residence director and a facility nurse arrived and after a physical and a medical evaluation, lots of questions and a long discussion, together we made the difficult decision that our mother would do best at CRH; they had one bedroom available. We had to agree that mom would be required to be isolated for 30 days; no visitors, only phone calls and talking through the bedroom closed window. Looking back, I think mom actually enjoyed this time. They gave her a wide selection of food and drink, TV and music. It was likely more emotionally difficult on our dad, but discision had to be made. CRH worked closely with the doctor and nurse practitioner to stabilize Mom’s medications, routine, diet, activities and socialization with the other residents. While she still needed the professional help of the facility, we were finally comfortable that she was safe and well cared for. Mom stayed at CRH for 5 years. During that time she received consistent high quality of care from a staff that is dedicated to loving each resident and their families, even when it must have been difficult for them. During this time, I was assigned a staff member, as a single point of contact for everything related to mom’s care and I would receive calls periodically for updates and a touch base. These calls were invaluable. During the terrible flood from Hurricane Helene, some staff spent multiple days on site to cover for staff who could not manage to get through the devastation to work. This at times, meant that they had to ignore what was happening to their own homes and families to care for their residents. Just like the police and fire/medical responders, the staff at CRH were there, not complaining, but doing their jobs. There are no words to describe this level of kindness and commitment. As with all living things, the end was inevitable and mom passed last month, peacefully, napping in her favorite chair. It was a painful blessing, but she was surrounded by loving staff. Carolina Reserve at Hendersonville had prepared us for this day years before, by documenting our wishes for this moment. We received a loving kind call with the sad news. and the plan was put in action with predefined precision. The correct mortuary, was contacted, the hospital for the correct procedures and documentation and an offer from CRH for anything we needed. I flew to Hendersonville to finalize the business of dying and I dropped by CRH to collect a few of mom’s belongings and to say thank you. I received hugs from every staff member, some in tears, and even received calls from staff who had left CHR for other opportunities. This still makes me emotional; such kindness is so rare in today’s dollar and cents corporate world. I am sure that other assisted living facilities are also committed to their residents, but i am unaware of any facility that even attempts to do a better job than Carolina Reserve at Hendersonville. With kind and respectful gratitude. John

The folks here at Carolina Reserve are genuinely caring and worked with us in every aspect to get my mother moved. She had been living in an independent living facility, and took a bad fall which ultimately meant a necessary move for her during the difficult time of Covid restrictions. The staff here is diligent about keeping the residents safe and following CDC protocols, but they also realize that a move is traumatic and they took extra measures and extra time to help make mom more comfortable.