Brookdale Hickory Northeast

Brookdale is super nice compared to other local facilities. They really make it feel as much like home as possible. They provide activities of different kinds to try to do something everyone likes. The staff are amazing and I admit I thought maybe they were just being nice cause we were new but it's been months and everyone is still just as nice as day one. I am super happy with choosing this place for my dad, and he likes it too.

This Brookdale facility has amazing staff that truly care for the residents and take pride in their job. I moved My mom there a year ago and she and her family have been absolutely thrilled with this facility. Her health and mental acuity have gotten so much better since the last facility. The activities,the food, the access to events outside in the community are all priorities of this Brookdale. I highly recommend it.

I find the staff to be enjoyable and knowledgeable. They seem to know everyone by name and always helpful if I have any questions regarding my mom whose is staying there. I like the fact that it's a smaller facility, And the other people living there are also friendly and know my mom by name and who my brother and I are when we walk in. I would definitely recommend to a friend if they had a family member needing this type of care.

A fantastic community! I'm one that researches everything DEEPLY- From restaurants I'm thinking about eating at, to toiler tissue I'm debating about trying out. So when it came to choosing a community for my grandmother myself and the entire family dug through all the places and researched to no end. We decided Brookdale Hickory would be the best place for her and boy where we right! Every time we come to visit (Which is often) it's always clean, all the residents looks and acts excited to be apart of the community here. I do want to give a specific shout out to Lindsey! She is amazing, always communicates with us when we have questions and is very trustworthy. She has truly helped in every way when we ask or even before! I 100% recommend choosing this place for the ones you love 10s all across the board.

The staff at Brookdale is great but the management is a joke. There’s a huge turnover in the employees but the ones that stayed were awesome with my mom. The director is not friendly at all and will walk by residents in the hall with their family members with not even a hello. The building’s hot water is shut off in the evening and is not turned back on till mid morning the next day therefore residents are forced to use cold water to sponge bath or shower. The rooms are not thoroughly cleaned regularly and my mom’s carpet was never shampooed. I would have to clean her bathroom for her a couple times a week and bag her trash. The meals are far from nutritional. An example of breakfast was hashbrowns and waffles. No eggs or fruit or protein. They raised their fees this year to an unbelievable amount and an amount that is not equal to the care the residents get.