Westminster Village North

It was a tough but necessary decision for my mom to be here in skilled care. We interviewed several places and chose Westminster. The staff and administrators are so kind and caring. This is a tough job at any level; we so appreciate the good care our mom receives here from the aides to the nurses to the administration.

We chose here before we needed care and have not been disappointed. Westminster strikes a good balance between good care and affordable living. Have been here 6+ years and have no regrets with our choice! It has lots of small town charm.

Visited my aunt. The facility is beautiful, clean and smells healthy. The hostesses are helpful and friendly. However find the nurses in one wing was not interested in attending to a resident in a wheelchair chair whose head was leaned back and appeared unconscious. I observed the resident at the early part of my visit and 2 hours later, the resident still had not moved. Head still back, still not conscious. The nurse station is clearly visible to the resident. None of the nurses seemed concerned even when I asked about the resident. After remaining in the same position, should be quite uncomfortable in the neck region.

I noticed that a lot of the recent reviews are from staff. I moved my loved one out of this facility per recommendation from an ER doctor who told me, “in good conscience, I cannot let her leave the hospital and go back to her apartment in Westminster.” The staff negligence, disregard for client needs and safety was appalling. Two CNAs dropped my mom, and did not record the incident. Instead she suffered for days before finally going to the hospital because I called the ambulance. Another CNA yelled at my mom and left her alone in the shower alone for over 15 min, and my mom cannot ambulate alone. The administrative and social workers did nothing to address issues; instead they just wanted to move my 1-assist mom to skilled nursing and charge more.

The staff is trying hard, but, like most of the residents here, the facility is aging and in need of repair. Charging high rates for accommodations means the accommodations should rate high as well. The areas need to be maintained, damaged areas need repairs, and dirty areas need to be cleaned. No one wants to keep their elderly relatives in a home that's not at least as nice as the one their infirmities forced them out of. No one can afford to be in a facility like this if they don't have the means.