Commonwealth Senior Living at Leigh Hall

High turnover rate of staff which says a lot x Scheduler and office mgr lack effective communication. Activities Director always and I do mean always on point!! He exceeds expectations of many and the residentsalong with they love ones loveeeeeeee him and his team although the one with glasses can work on her delivery with residents. They expect you to work like a dog on the floor and no big incentives when picking up extra shifts. Only one member (HE, him)of management will work the floor to help the others walk back and forth looking and gossiping. Maintenance team always a big help too. Love each and everyone of them. Don’t know how front desk concierge last this long cause she is beyond rude!!!!! She rarely smiles, always act as if you bothering her and her tone on the phone uugghhh. I’ve watched her when visitors come in even vendors and she is not welcoming at all!!!!! Dining lead has his pick of who get what meals and I must say it’s favorites. Quality 5 star care is not here. Do your research they work together to cover up a lot

Family Day was a great celebration where we as a family had the opportunity to mingle with other family members. We were pleased to see our loved ones enjoyed the time of dancing, singing. The food served was very good to include the desert. Mr Dana and his crew did a great job. It Was a pleasure for us to see the new administrators personally

Came in looking for a place for my father, building looked nice and clean, there was a lot of people in the front playing bingo enjoying themselves, there was some ladies in a little room off to the side getting their hair done, all the patients and staff appeared to be having a good time I sat down waiting for the wonderful and upbeat sales lady to give me a tour was approached by another staff member who introduced herself as the ARD with the biggest smile and most sweet country accent welcoming me to lee hall and asked if I've been helped she made small talk with me until it was time to tour the building in there memory unit patients was coloring and doing trivia all the staff in the unit greeted me with smiles, and the gentleman from maintenance was cracking jokes like he was an old friend it all just felt very relaxing and home like I was very pleased with what I saw

You can feel the love and compassion in the facility and that the staff enjoy working there. They are friendly and make you feel welcome. Brittany is so sweet and is such a breath of fresh air!

Last evening 05/26/24 there was no where near enough staff on duty. There is not enough staff on payroll. These ladies are working double shifts. The staff that WAS there WORKED. Over worked, under paid. The staff was so few last evening, the residents were not allowed to do down for dinner. They were made to eat in their rooms. The amount of money monthly the residents pay far exceeds the number of staff on duty to care for their individual needs. To see a med tech 3 times a day is not sufficient interaction. Some residents really look forward to meal time. Interaction is important. It stimulates the senses, the mind. It gives residents the opportunity to chat with others if they choose. Some residents don't have family or friends to visit. Interaction is important. So, making the residents eat dinner on a Sunday in their rooms is for the convenience of whom? Who makes that decision? Executing that decision benefits who? Why is staffing at a bare minimum which isn't enough for the amount of residents in that building. From a safety concern, how can those few staff members execute a plan to safety if a fire broke out? Concerned.