Northville Pointe Senior Living

The facility is disorganized, and I don't believe they have reliable aides to respond to call lights. Briefs are changed every two hours, but residents are often neglected because the staff is unreliable. Balanced Home Care is the company operating at this establishment, but the aides are not receiving adequate training but this also has to do with the structure.

My experience with Brookdale Northville has been nothing short of "great". On the multiple visits to Brookdale I experienced a very welcoming staff, and a friendly environment. I've met with many families who have loved ones at Brookdale and never heard a negative statement. Brookdale has continued to provide training to their staff and the families of their residents in order to enhance overall care. They put the community members first - and work diligently to provide great service every day.

My mom has been living at Brookdale Northville for just over two years now. She is very happy and content living there. I know this because she tells me that all the time. Mom enjoys playing Bingo with her friends and going on numerous outings. The Activity Director is amazing. The staff goes out of their way to invite Mom to activities. I am very involved with my mom and so I see the caregivers on a regular basis and know firsthand that they are friendly and compassionate. The Executive Director is an awesome leader. She acts immediately on any concern we may have and resolves it to our satisfaction. The nurse is great and attentive and answers any questions we have. During the pandemic the staff at Brookdale Northville absolutely earned their "Heros Work Here" sign in the front of the building! Brookdale has gone above and beyond in assisting me with "virtual visits" with Mom. The Executive Director and her wonderful assistant Tamika have kept us updated every step of the way and we hope to soon be able to actually visit outside with our loved ones. The Executive Director was excited to tell me her plan and how she has everything in place for when we get the green light to go and visit! Before choosing Brookdale Northville I did my research and visited 11 other assisted living facilities. My sisters and I are so happy that we made the right decision for Mom. I would definitely recommend Brookdale Northville for your loved one too.

I have volunteered at Brookdale for almost 4 years and have referred many family and friends to Brookdale Northville. The staff is amazing and really care about each and every resident and especially during this very difficult pandemic time Caren, the Activity Director has been doing everything possible to keep the residents busy and engaged. I have seen first hand the care and love each resident receives and I highly recommend Brookdale Northville to anyone looking for a wonderful, quaint and beautifully comfortable place for their loved one.

Brookdale Northville was a wonderful, homey environment for my mom. She never wanted to move out of her home, and when it had to happen, the transition to assisted living was made so much easier due to the welcome and care she received.