Regency Village at Redmond

Nurse Phyllis is never around and they had a family member that died unexpectedly and the staff was overwhelmed. A resident tragically passed away after being left under her supervision for over 24 hours without proper attention. During this time, the nurse was repeatedly unavailable and failed to provide the oversight and is expected in a nursing home setting. If I could give them a negative star review I would. This place is a joke, the staff felt neglected and overwhelmed and unprepared to handle the sudden death, and it raises urgent concerns about resident safety and staff support. Families place their trust in nursing staff to provide consistent, compassionate, and reliable care that trust was broken in this case. I would never move anyone in this facility ever again

The Executive Director at this community is one of the biggest downfalls of the entire place. She is uncommunicative, dismissive of both staff and residents, and completely fails to create a supportive or safe environment. Staff concerns are ignored, residents' voices go unheard, and morale has dropped drastically under her "leadership." It's clear she has no regard for the well-being of the team or the individuals who call this place home. An assisted living community should be led with compassion and accountability, but what we have instead is negligence and arrogance. This level of mismanagement is unacceptable and should be reviewed by the state before more harm is done.

We recently moved my father in law into Regency Village at Redmond. Randy was extremely helpful and very responsive relative to scheduling, touring and moving in. Luke, the General Director, was also super helpful and responsive. Phillis RN was a joy to work with, and worked with us and my FIL's doctor to ensure we got the appropriate prescription orders in timely. Frank was on call for anything we needed relative to maintenance in the room, moving call buttons, dealing with cable, etc. I went through every countertop, cupboard and shelf in the room with Clorox wipes. This was not necessary as the place was immaculate. There is wonderful natural light in the rooms and common areas, and a spacious deck with beautiful views on the second floor. The rooms and bathroom are set up perfectly for one with mobility issues. Ruben, the chef, is a great cook and absolutely delightful. The food is far better than we expected, and the options numerous. My husband and I ate a number of meals with our dad; Ruben could not have been more accommodating. My husband and I essentially lived at Regency for 3 and 1/2 days. The staff were so personable and caring. Many people who work at Regency have family members as residents, and you get the feeling that they are vested more than just for their jobs. It is a daunting process moving a loved one out of his home. We looked at a number of assisted living facilities and Regency Village far outweighed them in all categories. After spending so much time there, we are thrilled with our decision.

I absolutely recommend Regency village at Redmond when looking for a place for your parents to relocate. The community is beautiful and the new director is very knowledgeable and the care team is so kind. My dad is very happy here.

Randy has been an absolute pleasure to work with. He is always available when we need him and answers any questions that we have. He is very accomodating, friendly and one of the best people we have worked with out of 6 or so assisted living homes around the area. We would recommend his help and Regency to anybody. Thank you, Randy!