Brookdale Reno

I visited Brookdale Memory Care today. My Sister in California has Dementia, I would love to have her move closer to me. I met with Laurie DeMaine, she was so gracious and informative, she took her time showing me around the beautiful facility. It was warm and inviting, all the residents looked peaceful and content. Laurie provided me with information and options regarding my sister's current needs and future care. It was an informative and enlightening visit...A very special Place!

I would like to say Thank You to all at Brookdale who take of my wonderful Mom. I toured many facilities which they were very nice and clean and professional. I chose Brookdale I think it is clean and has a very warm home like feeling for my mom. I like when my mom is the living room watching tv or an activity they offer snacks that is the feeling of a home not just a care facility. I really love the way each and every person treats my Mom at Brookdale I do not consider them staff they are our extended family and I sure feel blessed to have them.

I feel that Brookdale is the best place in our area for my husband, who has dementia. The staff is friendly and welcoming and wonderful. My only problem is the communication between billing and our long term health care insurance company. I have paid many thousands of dollars out of pocket because I have had to try to bridge the gap between the two entities.

We moved our stepfather into Brookdale and all because of Laurie DeMaine. She came to his home along with a member of their assessment team. Incidentally it was on his birthday, so they danced with him as they assessed the factors enabling him to become a resident there. They were so warm, caring and loving. We knew that because of how Laurie treated him initially, he would be well looked after by their team. I went and visited 4 other homes and no one received me the way Laurie had. So we chose Brookdale really on our first impression of Laurie and the team. And I’m beyond thrilled that we did. Thank you Laurie from the bottom of our heart. Thank you to all the caretakers such as Maria & Zeaida. Porsche and Crystal you were so kind to us. Priscilla, Linda and Chanel at the front desk- and so many others whose names I can’t recall- you all made the last months of our dads life epic. He was so happy, joyful, active and filled with so much love. Words can’t express our gratitude.

Brookdale Reno was one of the best facility however ever since their old Executive Director and Nurse left, the quality of the care took a rapid decline. I also noticed they lost many good employees, this tells me that the building is mismanaged (big time) There’s no True leadership here no one is setting good example and for that I am giving you a 1 star or lower.