Harmony Collection at Roanoke

The Harmony Collection at Roanoke - Memory Care brought our father back to life at a time of hopelessness. They gave us time to create more memories and for our father to leave an everlasting impression on more people. They’ve given me reason to believe there are still good in people and it’s possible to find joy in such a dark time. Our family forever be thankful for them and will never forget what they gave our family.

I moved my mother into Harmony 6 weeks ago and have nothing but positive things to say about the staff and management. Everyone goes out of their way to make the residents feel at home and engaged, and they've helped me tremendously getting through this very difficult and emotional period. My normally anti-social mom has made friends with other residents and enjoys the activities and freedom to walk around the spacious grounds. My family and I have complete peace of mind knowing she's safe, happy, and being well cared for.

My husband has been at Harmony Roanoke Memory Care facility since January of 2020. He had been at another local facility for two months prior, and was it quickly obvious that he was not getting the care and attention that he should. The sales manager at Harmony was the facilitator for the support group I was attending, so I met her to tour the place. The atmosphere was dramatically different - peaceful, smiling care givers, smiling residents, social interactions between staff and residents, and even some residents with residents. Meals are served as if the setting is a restaurant. Small tables seating 4 at each, a menu at each table for those who could read, meals served by staff to each person. There are daily activities planned and executed. There is a gathering place called the town center where residents can meet together, and the twice daily snacks are distributed, then brought to any residents who are elsewhere. There’s also a movie theater showing movies daily and the door is always open so anyone can stop in. One of the most meaningful things to me is that every staff member, whether direct care givers, maintenance, housekeeping, administration, activities director, or food preparation knows every resident! They are greeted as they pass through the halls in a very personable way. The care is a team effort! The love and support there is obvious. Placement is certainly a difficult decision, but I am so grateful for the care he is receiving at Harmony. This comfort has been especially important with the restrictions COVID has placed on everyone. While I miss seeing him on a daily basis, I am comforted knowing he is loved and cared for.

My mother was a resident at Harmony Memory Care for almost three years until she recently passed away. I had looked at several places as it became clear she was nearing the need for memory care, and this was by far the best. Another reviewer has outlined some of the procedures and activities which benefit the residents, so I won't repeat. The entire staff has been well trained in Alzheimer's and dementia. They are all able to relate beautifully to the residents, from the nurses, housekeeping staff, cooks, and maintenance staff. Residents are greeted by name with a smile when staff members pass by. Residents' needs are attended to promptly and kindly. My mother made friends, especially from her hall and dinner companions. Another plus is the presence of occupational, speech, and physical therapists on site every day. Everyone communicated freely with me, and helped me as well as helping my mother. Dementia is tough, and I can't say enough good things about these folks as they helped us along the way.

Do not put your loved one at this facility. My husband was sent in an ambulance to the emergency room and I was not notified. He laid alone and unable to speak for himself for 11 hours. When I came to the facility to visit him and he wasn’t there was how I discovered he was in the hospital. My husband has since passed away and I was charged rent for his room even though his belongings were moved out. It took me several days to get the over $6000 back. No one would return my phone calls or seemed to care about the error. I had to get my bank to get the money back. Now they are charging me for non sufficient fund charges and a late payment fee for money I never owed in the first place. How insensitive And uncaring can one place be? Not what a grieving family needs or wants to deal with!